Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in the unit Aug 23rd 2023 - I was receiving Section 8 housing, In October I gave birth to my daughter she was born early and spent time in the **** we I brought her home in early Nov when Dec came the heat was not working resulting in me and other tenants having to either purchase our own space heaters or management was loaning them out to residents. Spring came and so did the roaches, the roaches were so out of control I would find them inside the dishwasher, they climbed inside my kitchen appliances as well as the unit's stove and microwave. I complained several times to management was told pest control would come out pest control never came. The management states that there will be MONTHLY treatment that is not the case at all. October 17th the City of ************ came for an inspection, the management lady was very rude stating I couldn't have my garbage can set in front of my door because she saw a mouse. I told her it was outside due to the roaches trying to overtake the garbage. Prior to pest control I had killed 4 mice. I let her know i was planning to move and she jumps and says "well do you even have a lease" my response was well I hope so if you guys are still collecting payment. Pest control came for deep treatment that day, he noticed the sink was missing a piece and that's why it had a leak he said he'd let management know. I expressed concerns about mice living in the stove was told management would be notified of that as well. Prior to moving out I reached out Nov 24th about not being able to use the tub as it was backing up and the stove was HIGHLY contaminated with mice f**** stuffing chewed up and they never said anything. They are still cheating people out of comfortable living. REFUSING to fix anything until higher authority agencies such as housing authority and the city get on them about it. The owner should NOT be able to keep doing this to people. I believe a settlement is deserved by A LOT of the current and previous tenants.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before moving into an apartment managed by Nest Property Management, I had asked where I needed to set up utilities since the lease stated that it should be in my name. I was told to set utilities up through the City of **********. I did that and after living in the apartment I was charged through Nest Property Management for my electricity bill for the first month. There was no extra fee, and I received no notice from Nest that I was supposed have electricity set up through *********** directly. So, I thought that was the normal way to get billed for electricity. Then for the second month I was charged a processing fee of $20 in addition to my electricity bill, still with no notice or explanation from Nest about this extra amount. Only after calling, I was told that it was a processing fee (penalty) for not setting up utilities through MidAmerican. This was the first I had heard of needing to set up this service. I asked for the extra fee to be waived due to the misinformation given by their workers and no notice explanation for the extra fees. They refused to waive the fee and I am expecting to receive another fee once I pay for the time between the last bill and when the service is able to be switched to my name.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my son.We rented an apartment at ******************************************************** managed by Nest Property Management, as our son was moving to ********* to work at the ****************************************. When we took over the unit it was very dirty. The carpets were filthy and the walls were damaged. As the unit was very close to the hospital we decided to make the unit livable. We steam-cleaned the carpets and wiped down the walls, documenting the damaged areas. For the leaky windows, however, we could not do anything. My son kept asking for repairs to no avail.Three months into his contract it became clear the building was unsafe to live in - delivered packages were stolen, bike racks in the garage were cut open, the laundry room was broken into and washer and dryer were not repaired for months. There were fire safety violations as the management had an essentially slum lord mentality. So we moved him when his contract expired. Before we turned over the unit, we steam cleaned the carpets and cleaned the whole unit according to their exhaustive list. Another tenant's father warned us about their unethical practice and told us to take detailed pictures of the unit before we turned in the keys, which we did.They still withheld $195 and claimed the unit needed "extensive cleaning." When we objected they had the audacity to send us false undated pictures. We sent them pictures with the date stamps of the day we moved out but they refused to engage with us. They never produced the form we filed documenting the state of the unit when we took over.We contacted *************************** in their ************ office who told ** he had passed our complaint to the direct supervisor of the building manager in September. Since then despite reminders we have not been contacted. Finally we decided they were simply waiting us out and decided to file a complaint with the BBB. I have uploaded the email chain and pictures.

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my security deposit & the additional charges for the property at *********************. I vacated the premises on 05/16/23 (2 months prior to my lease ending, 7/25/23) & conducted a thorough inspection. Prior to moving out, I expressed via email, in person, & in front of a new potential leasing tenant a request for a walk through, which was denied many times by *********************. I have on record, many maintenance requests in front of a potential leasing tenant in March, including installation of a smoke detector, for which none were completed until after I moved out, on 6/23/2023, 7/31/2023 & 8/03/2023, compromising my safety & the safety of other tenants in the apt building. My mother visited in March called the office multiple times to fix the alarm as there was a wiring issue & no one from the office called back or responded. She spoke to someone who was showing the unit to a potential tenant about the issue & was told it was going to be taken care of, but no one fixed the smoke detector, showing the lack of concern the management had towards this serious issue. If a fire had occurred, this could have caused a mass casualty. Also, the leak on the top of the ceiling of the entrance hallway was never fixed. I was taken aback to see the unexpected deduction from my security deposit for carpet replacement & full unit paint, all of which were present prior to my arrival in 2017 as I moved into a used unit that had left items prior to my arrival, including command hooks, old paint, carpet,& appliances. I fulfilled all the obligations & am requesting the return of my entire security deposit amount, $612.50. I left the apartment in clean condition, to which I have witnesses that can back me up & video evidence. I'm failing to understand the purpose of a cleaning fee when I received my apartment in a dirty condition when I initially moved in. I'm being charged a rate to remodel the studio, a cost that should have been done in my time living at the apartment.

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease in February 2023 with Nest Property Management. In the beginning of **************************************** (tenant) received a job offer in ***********, **. ************************* (tenant) and ******* followed up with **** (Rental Manager) in order to see what our options would be to get out of the lease. We we're told we could buy out the property (3 month's rent) or find someone else to take over the lease. **** let us know that she was very confident we could find someone to take over the lease. We started that process and within the first week had dozens of prospective tenants. Unfortunately, 2 weeks later we already had countless problems. One being that **** was not responding to anyone, and as the move in date of August 1st came closer more and more people began to drop due to not being able to communicate with her. The second, and most concerning issue, was that we came to find out that **** and **** (receptionist) were informing prospects that were calling the office and texting **** about the property that the property was taken and not available (proof of this is in the messages uploaded below). We lost everyone we had been talking to that day due to the dishonest information that Nest was telling them. I (*****) then went into the office to ask about this and was given an aloof answer. I have been nothing but polite during all of our interactions and whenever I did call to try and get any information, I either couldn't get an answer or a call back. On August 2nd we bought the house out. We are happy that we will not have to live in a Nest Property but feel that in all of our stress and efforts they did everything in their power to take advantage of us and exploit our situation. We did expect to pay something because we did sign the lease, but they went out of their way to ensure that we would not be able to find anyone. The total that we paid to get out of the lease was $4,200. We would like 1/3 of that back ($1,400), if not more.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So me and my family moved into their property on August 8, 2022 the place smelled like cat **** we saw the place the Friday before the Monday we moved in we told the lady that if the place still smell like cat **** we would not live there she said okay I will check Monday to see if it still smells like cat **** I go pick up the keys Monday morning and I asked her about it she said yeah its not that bad but we put something in there to help with the smell. I go into the place the whole place still smells pretty bad like cat ****. There was carpet in the two bedrooms and hardwood floor throughout the rest of the apartment. Me and my boyfriend both asked them if they were going to pull up the carpet before we moved there she said no because it takes two weeks. Me and my boyfriend both know from experience it doesnt take two weeks to pull up one carpet and put in hardwood floors The maintenance man even confirmed that it only takes one day. We have a child with asthma so we were not going to stay there especially there could be ammonia in the air in everything else who knows. So on August 10 they moved us into a different unit same apartment complex. Weve been having problems since then. Today is August 27, 2022. And we just found out that water is coming up in our childrens bedrooms from the floors because one of our daughters mattress is soaking wet and it reeks I had to call emergency maintenance two times and lead to messages before they respond it in weve been contacting Property Management about different things when we moved into this new apartment we talked to her and discuss the things needed to be fixed and replaced and they have not done anything. We dont live in Care for 17 days not even a four month and were having this many problems with no results no solutions or anything. Most of our back and forth has been over the phone. Except for getting reimbursed for the dryer that did not work the they failed to place a out of order sign on.