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Business Profile

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Vital Care USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 17 Jun 2024
    Paid: $235
    Product: Super Handy GUO056 120V AC 11" Cutting Blade Electric Shredder and Mulcher New × 1
    Dispute:
    I bought an item to shred plants and limbs. 1. It was not clear that the product will not be able to shred larger limbs like 1" diameter. 2. The return policy is unclear. 3. They do not specify that they are a middle party to the SuperHandy company and that the return policy is according to the SuperHandy Company. I want to return the product while it is still in its box unopened and brand new. My advice to other buyers: Read the return policy carefully. It is near impossible to return their products. Be sure before you click. I bought an item under $300 and the estimated return shipping cost is >$200. In addition they are charging me a 15% restocking fee even though their site clearly indicates no restocking fee. In this situation I am requesting a return shipping label with no restocking fee

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I went to their website to order a magnifying glass. All over their website it is stated that they have free shipping to the lower 48. On the order page of the item I clicked it said FREE SHIPPING IN THE USA
    (copy and paste of item)

    Vive LED Magnifying Glass
    by ****
    SKU **********
    Save $3.00 Original price$24.99 Current price$21.99
    Or 4 interest-free payments. Available for orders above $35. ******. Learn More

    In Stock & Ready to Ship

    Fast & Free Shipping to the USA.
    Leaves Warehouse in 1-2 days

    When I went to the checkout page, it charged $9.99 for shipping (cut and paste of checkout page)

    **** LED Magnifying Glass

    Estimated between: Jun 17, 2024 - Jun 25, 2024
    1 x
    $21.99
    Discount code
    Submit
    Cost summary
    Subtotal
    $21.99
    Shipping
    $9.99
    Total
    USD
    $31.98

    I called and inquired about this and told they didn't ship FREE to my area. I told them that their website said they DID and the rep said "I'll mention it to a supervisor, but I can't take off the shipping in your area". I live in CT. They refused to honor what they advertised. I told them I would file a complaint for false advertising and cancelled my order. So, here we are.

    Business Response

    Date: 06/17/2024

    Dear *******


    Thank you for bringing this matter to our attention. Upon investigation, we discovered an erroneous shipping rate configuration for this product, which resulted in the $9.99 shipping fee. We have promptly rectified this issue. You may now proceed with your purchase and enjoy Free Shipping.


    We appreciate your understanding and thank you once again for your time.


    Warm regards,
    The Vital Care USA Team

    Customer Answer

    Date: 06/18/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ****** ******

Vital Care USA is NOT a BBB Accredited Business.

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