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Business Profile

Roofing Contractors

LightHouse Exteriors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met **** after the 4/26/24 tornado. Our house and entire farm was hit by the tornado. Our house and outside structures needed to be rebuilt. It would take several calls/texts to figure out why the crew wasn’t showing up or where materials were. **** was always paid in advance for materials. Jobs were delayed because we were “waiting on materials” or “on backorder.” Subcontractors (HVAC, Plumbing, etc.) came on site and would ask for my phone number because he refused to give it to them. They would say he would ignore their calls and texts and they had no idea where the project was at. There was a 6 week time where no one showed up and we could not get any answers from ****. Our original finish date was 10/31/24. Our family of 5 was living in a camper on our property and we were expecting a new baby soon. The first finish date came and went. **** promised we would be in our house by thanksgiving. Thanksgiving night we came home to our camper pipes frozen despite all attempts to keep it warm. We ended up having to stay in our unfinished house. No toilets, running water, shower, flooring, kitchen cabinets. **** continued to promise us the basic necessities day after day. We used a portable toilet outside in the winter and traveled to other towns just to be able to shower. We lived in the house without a kitchen to cook in and the house being finished for over a month. After thanksgiving our 3rd finish date was 12/31. We still didn’t have a window that we paid for on 6/25, doors or garage doors on our house that was paid for on 8/1. In January he ended up abandoning the job. Left us without a window, our garage enclosed, or proper house doors installed. And without many things in the house finished. I ended up finding out his crew quit working for him due to him not paying them. He has yet to pay the plumber or HVAC for their services in which I already paid him for. I ended up actually hiring his crew to finish my home and paid them privately for their services.

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