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Business Profile

Roofing Contractors

Premier Systems Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to do the roof and siding on our house. While they were doing the siding my boyfriend was checking it out and noticed some things were not done right. He called *********************** one of the leads with the company to come look at it. After doing so a worker approached my boyfriend and asked if there was a problem. He showed them what was wrong and the worker said you f****** show me how to do it. My boyfriend asked them to pick their things up and leave the property as we dont need someone cussing at us. ***** and one of the owners ****** came down and agreed that the things we pointed out were not done correctly and said he would talk to the crew and get it straightened out. After they left ****** called back around 4pm and said that his crew didn't want to come finish the work and that was the only crew they had. He said we can either pay for the material and keep it or they can take the material back. Leaving us with half the house with no siding. The issues were the holes they were cutting in the siding where larger than needed. cuts not made straight. not attaching house wrap correctly it was not nailed every ***** inches with the correct fasteners. They were using regular nails when you are supposed to use plastic cap nails so it doesn't tear through the house wrap. They were not taping the house wrap and the house wrap was loose and not tight to the house as it should be. ****** is nailed to tight to house not allowing for expansion in the sun. Nit tearing off the old house wrap. Cutting insulation off one part of the house to put on another part of the house.

    Business Response

    Date: 11/08/2022

    Here is our response for the complaint ID# ********.

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