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Business Profile

Apartments

Breckinridge Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last day in my apartment was September 1st. I haven't received any notifications in the mail about my rent deposit from Breckenridge Apartments, and I let the apartment manager know my forwarding address on the day that I left.I was reading that, under ********, a landlord has 30 days to notify the previous tenant about the status/return of their rent deposit via mail. If they don't, the tenant is *********** their deposit back in full. Today marks 41 days after my move out date, so I believe that I am *********** my full deposit back.

    Business Response

    Date: 12/07/2023

    I just wanted to let you know that I resolved my complaint with Breckenridge Apartments. I sent a demand letter following their lack of response to the BBB, and the person I spoke to didn't know about the BBB complaint. I'm not sure if they didn't get the notification at all or if the message just didn't get passed along.

     

    They are returning my rental deposit ASAP. 

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment is currently being exterminated for bed bugs. My issue is that the apartment is charging me for the extermination cost when I was told there were already bed bugs in other units (I dont know specifics of who all is affected.) and I wasnt negligent in the sense that I keep a tidy apartment, I hadnt bought any second hand items or traveled, and I let my apartment manager know about the issue right away. I dont think I should be responsible for the cost. Is that something you can help arbitrate?

    Business Response

    Date: 07/25/2023

    After further investigation, the owners do not want to charge this tenant for bedbugs. 

    Customer Answer

    Date: 07/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Breckinridge Apartments is NOT a BBB Accredited Business.

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