Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/22 I purchased five bracelets from Mint Green Boutique at their location *********************************************************. When I checked out the credit Card machine was SLOW in responding to by Card. The clerk said that it had been slow all day, another clerk joined us and tried to assist. After a reasonable wait it appeared that the machine was not going to respond. I offered to pay cash, and the clerk was relieved to move on. I was assured that the **** transaction would not go through.My **** statement ending on 12/22/22 listed a transaction for 12/16/22 showing a charge for $117.70 for Mint Green boutique. I have called Phone #************ three times and left a message; and I have visited the store three times. They have not responded to the phone message, and the Store has been closed when I have visited.Maybe they are on vacation? Maybe they have another good reason? But assuredly they are poor business people. They could at least have a sign indicating when they would return.I have filed with the **** company and been told that they cannot reverse the charge and that I should contact the merchant. I hope to resolve this issue through contact with the merchant. I feel it is probably a misunderstanding, but the mystery is unresolved: where are they?

  Business Response

  Date: 01/30/2023

  Hello

   

  I'm writing in response to the above complaint ID from a ************************** 

     We were having issues with our P.O.S system on the weekend of 12/16/22.  We tried to process his credit card but from what we could tell, the transaction didn't go through.  

  We were not aware that the transaction actually did go through.  This issue continued all weekend.  We left on 12/19/2022 for vacation out of state and didn't return until well after the new year. 

      On the weekend of January 14th the customer returned with his receipt and explained the situation.  I wanted to refund the card but the transaction was still visible on our end bit I ended up giving him a full cash refund.   I contacted our merchant processor and they acknowledged that it did go through but it wasn't visible on our end. I have attached a documentation from our merchant account acknowledging the issues that weekend. 

      We are a small business that has been serving the community for over 13 years and this is our first complaint.  I assure you we are not "bad business people".  

      We were on vacation and don't have voice mail.  With being in the Village of East ********* we didn't feel it was wise to leave a note on the door saying we are closed for over 2 weeks.  This information was posted on our social media pages.  It was purely a safety concern.  

      I feel really bad this issue happened but I can assure you it was out of our control and I rectified it as soon as it was brought to my attention.