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Business Profile

Hotels

DoubleTree by Hilton

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Melissa C

    Date: 01/13/2025

    We have photos of a large (***** inch) cockroach scurrying through the dining room during breakfast and the front desk attendant (*****) was rude to me when I reported it to her. Another family posted on their FB page of a similar incident with roaches at another part of the hotel during the same weekend. Clearly, they have an infestation. If roaches are coming out in the daytime, what is that place like when the lights are off?! Additionally, we had stains on our mattress that were hidden by the sheets. My in laws stayed on the floor under us with a broken TV and a leak in their ceiling. They were moved to a different room only to have more problems. We stayed here multiple times last year, and never had issues. At that time, we found the staff to be welcoming and kind and the facility to be well-staffed and clean. However, its clear that this location has gone downhill and their staff is not doing their job. We are canceling our reservations for later this month and moving to The ********** (around the corner). We are reconsidering our Hilton reservations in other cities.

  • Reviana P

    Date: 01/25/2024

    Bed bug infested - this hotel has no HVAC functional - the rooms were extremely hot in the 90 degree range. Actual bed bugs. Horrible experience for Hilton

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