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Business Profile

Hotels

Staybridge Suites Davenport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After check in, I proceeded to my room. The floors were dirty in the hall. When I entered my room it smelled musty, there were white stains on the couch. When I pulled my mattress cover back, because I check for bed bugs, there was dried blood saturated in the mattress. I went to the desk and said I wanted a refund, I was not staying there. She said she couldn't refund me, a manager would have to. I needed to call back in the morning. On my way to another hotel, I called IHG. They gave me a claim number, ***********, and told me the manager of the venue needed to refund me. They did offer me points to use on my next stay. I told them no, I want a refund. The next afternoon I called. The manager told me IHG had to handle it. I called IHG d the message. The check in/out was June 30. I have made a few calls. Nothing has been resolved.

    Business Response

    Date: 07/24/2024

    Yes, Im going to refund this person their money; this was supposed to be done with our brands since that who she called but I went ahead and took care of it.

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Staybridge Suites Davenport is NOT a BBB Accredited Business.

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