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Business Profile

Hotels

Super 8

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel seems to frequently over charge guests. It happened to my husband for a work trip they took an extra $395 out of his account overnight. For no reason his room was already paid for. They didnt have an explanation for the charge and were refusing to refund it until I got corporate on the phone. The whole operation seems shady. Like they may be committing fraud. He ended up getting the money refunded but now has to wait 6/8 buisness days for money that shouldve never been taken out of his account in the first place. Upon reading ****** reviews this happens here often. Id like an explanation for why this charge was taken out. $395 is a random and high amount to just take off someones card with no explanation and then refusing a refund!

    Business Response

    Date: 01/30/2024

    Dear ****,

     

                            We got your mails regarding the guest complaint. Actually, Its a system glitch and we already voided all those transactions. After the guest checks in, he checked out at the next day. At the time of checkout, we refunded that amount. And that time it's a holiday week. At the time of check out we told to the guest it will take 5-7 business days on an average. So, the guest checked out at Dec 27 and he complained at dec 29. I might be reflected into the guest card. 

    Iam assuring that there is no fraud activity happened, it's a system glitch and we already refunded that amount back. Iam happy to give all the details.

     

    Thank you.

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a room from Super 8 for 2 nights. They charged a 50 deposit which was to be returned to my card after checkout. I went through painstaking care to make sure on checkout they checked the room before I left. I was very thorough because of this motels reputation. I was assured everything was fine and I even called many times to inquire about this. Everyday I was assured it would be returned. After about ten days I was told there was a miscellaneous charge. Basically that the owner stole my money. Rumor is that someone is doing this to cover embezzlement. I just want my deposit returned.

Super 8 is NOT a BBB Accredited Business.

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