We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Two Men And A Truck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two ************************ claims filed on 7/2/22 and 7/7/22, six months ago. Two BBB Complaint #******** filed 7/31/22 and complaint #******** filed 8/1/22 re cross country move 5/31/22 thru 6/1/22 from ******, ******** to **********, ********. Damage happened during the move. ****, delivery driver knew the day of delivery there was damage. Have text exchange with **** & two claims filed with movers insurance response in early July and no response. Movers did respond to my BBB complaints accusing me of lying, filing claim for posessions that were already damaged and no one still has contacted me. Last time I reached out to movers was with ******* in *********, **** office on 12/15/22. Per *****: "The claim must be submitted in writing to your mover or to your mover's third party company for claim processing. After you submit your claim, your mover has 30 days to acknowledge receipt of it. The mover then has 120 days to provide you with a disposition. The mover might be entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days." I don't understand why no one contacts me, it's been over 120 days. My files of damage pictures and text exchanges are too large to attach. Damage from our murdered daughter's urn to a antique ******** wooden rocker. Because I was accused of lying and no one reaching out to me for a move that happened nine months ago I am requesting a full refund. You can reach Bentlee at ************, he has all pictures and correspondence.I appreciate your help BBB. Thank you, *******************************

    Business Response

    Date: 03/07/2023

    This issue has been resolved. We negotiated a cash settlement with the customer. We are just awaiting the return of signed paperwork to issue the refund check.

    Business Response

    Date: 03/07/2023

    I have been in contact with *******************************. We have negotiated a cash settlement and I am awaiting her returning paperwork agreeing to that settlement so I can mail her a check. This issue has been resolved.

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 18693601

    I am rejecting this response because:  TM&AT offered and I accepted to get this out of my life, there was no negotiation; I made two BBB complaints, two; I made two TM&AT insurance claims that were ignored, two;  I made over 20 emails to your office and texts to ****/driver that were ignored;  eight months I reached out, eight; only correct is stating that you are awaiting our signed settlement, which I did accept, again to get you out of our life.  Will be making online negative reviews, plural, you left me no choice.  Eight months.  

    Sincerely,

    *******************************

Two Men And A Truck is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.