Reviews

Review Details

• Review fromGary A

  Date: 08/21/2023

  1 star

  Gary A

  Date: 08/21/2023

  On Aug 10, 2023. I received an email from DIspatch-Argus that read in part "Subscribe to unlimited digital access at a special rate 1 year for only $26. Thats just 50 cents a week to get the local news that keeps you informed." Called to sign-up, account was charged standard monthly fee, Called and complained and requested promotion, they would not honor it. Requested refund and to close account, got partial refund. This is false advertising. This is how they treat a 35+ year customer.

  Dispatch-Argus

  Date: 09/05/2023

  ************************ subscription was stopped effective 8/1/2023. This was a digital subscription which began February 7, 2023.  Because the digital subscription was already in effect, he was not eligible for the 1 year/$26 rate. This offer is valid to new subscribers only and cannot be applied to an active subscription.
  
  The prorated refund of $14.21, less the $5.00 subscriber refund fee, was sent out.
  
  We left a message, but have not heard back.

• Review fromLinda K

  Date: 01/31/2023

  1 star

  Linda K

  Date: 01/31/2023

  Poorest Customer service ever! You'll have to call a reporter at the times to get to someone at Argus to straighten out your account! Don't even consider them for anything.

  Dispatch-Argus

  Date: 02/06/2023

  We spoke to Linda and she was upset with the communication out of the customer service center. She had difficulty understanding them and they would not help her with her questions. She said the gentleman did not seem like he wanted to help her and because the email was not showing up with the e-edition in her inbox, she was trying to get help with what she was paying for and he would not help her. She really didn’t seem to understand the process. We had a pleasant conversation and she was glad for the phone call, but was not interested in any type of remedy.

• Review fromHeather K

  Date: 08/15/2022

  1 star
  I have been searching for a gentlemen for my mom. I saw an obituary with his name. Wanting to see of it was him, I had to sign up for a subscription. This was $1 for 30 days and you could cancel anytime. Reviewed the obituary and I was done. I immediately sent an email to cancel subscription. No response. Went to their website to cancel, you cant, you have to contact customer service. I email again, nothing. I call, sit on hold for several minutes, then chose option to have a call back. Phone rang once, no one there. I then go on and email MMosbrucker email looking for helpnothing. This is the worst, most frustrating experience! I just want this cancelled! By the way, Im currently on hold, 15 minutes in!******* K

• Review fromJoshua N

  Date: 07/07/2022

  1 star
  I signed my son up to get a paper while he was in jail , after the 3rd day I canceled because he wasn't getting the paper.I called asking for a refund ok mam your refund is in the mail, that was March 21st AND I STILL HAVEN'T GOTTEN MY TEFUND. Here it is July 7th and yal still jerking me around Ao after talking to 16 different people and 10 hours on hold I've come to the conclusion YAL CROOKS , you took my money but you don't want to give it back.I wish I knew people who subscribe to this sham I'd tell them to cancel .If I'm asked I tell them not to subscribe. Its so sad that in this time of struggle/hardship the Duspatch/Argus thinks it their right to take my money and keep it.SMH.