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Business Profile

Optometrist

Stanton Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18th, 2023, two pairs of eyeglasses were ordered at the ********* Stanton Optical Store. An inhouse exam was outsourced via teleconference for the script used in making the eyewear. After receiving the glasses, one pair was made on the wrong frame, so I returned that pair and the second pair script was off, so I returned that pair as well. In February, A second inhouse teleconference exam was done and the script was changed and one pair remade. Upon picking up the remade pair, the script was still incorrect. In March, I was then directed to have an exam at a nearby ****************** and a third pair was made. The third pair script was also off. In April I had a recheck done by the optometrist and a final pair made, which was still incorrect. In May I was told to see and Ophthalmologist, which I did, and she stated that she could not see any problems with my eyes that would change the script four times, so as this Point I returned to Stanton and told them to just refund the money and I would go elsewhere. However, because more than a month had elapsed they refused and only offered another inhouse exam and remake. At this point, they have clearly demonstrated that they cannot get the script right and a fifth remake will just be a waste of time and additional recourses. I will end up with a pair of glasses that are unusable as the previous four were. By following their instructions precisely, I have ended up with five pairs of glasses, none that work, and delay after delay. Using this as an excuse to not just refund the money is fraudulent in a manner of speaking, as, because of their recommendations, they can erroneously say I am now outside of the refund period. However, the fact of the matter remains, I have glasses that don't work and are thus defective, and in each case, I returned those defective products within 30 days.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/30/23 charged me $95 for eye exam the day before i called they said eye exam was going to be $59 to get me in store, i went to store 5/30/23 had eye exam they said it would be $95 since i was not going to purchase new glasses at their store! they mislead me saying on phone exam was $59 not mentioning you had to purchase glasses there! this is clearly fraud and this store an company needs to cease deceitful practices! a $35 refund is requested please! Thanks to BBB

    Business Response

    Date: 06/24/2023

    In regards to the complaint lodged by **************************  On 6-24-2023 ****** was credited back to her **** account $36.00 which brought the cost of the eye exam to the $59.00 that she thought she should have paid.  I send ****** a text message 6-24-2023 informing her of the refund.  I hope this settles the case.  Thank you for allowing us to take care of this matter and provide ****** with a refund.

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Stanton Optical is NOT a BBB Accredited Business.

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