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Business Profile

Optical Goods

Dr. Woodham & Associates Doctors of Optometry

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dr. Woodham & Associates Doctors of Optometry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr. Woodham & Associates Doctors of Optometry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/24/2023 I had an eye appointment with Dr. ********************* This appointment was for a glasses AND a contact lense exam (which is more expensive-the contact exam is $100 alone), I did tell the doctor that I would be purchasing glasses that day as I couldn't afford to purchase contacts at the same time. I was "apparently" given a script for glasses, NOT my contacts. I didn't know the difference between the two so I assumed it was for my contacts and went to the opposite side of his office building (which is where Vision 4 less is located-they are all in one big open room except for the actual exam rooms) and placed an order for my glasses. I am complaining that I was NEVER given a script for my contact lenses even though I paid for the contact lense exam and that NO WHERE is it posted that you have to ask for one. I moved in september of 2023 and have been waiting to order my contacts because the script stated it was good through 2025. I kept all the paperwork together and went to place my order online. I got an email today stating that, the script I had scanned over to them was for glasses. I called Dr. ******** office 3 times and was told that yes, I had paid for a glasses and a contact lense exam on 1/24/2023 and that I wouldn't have been given a contact script without asking for it. I have been wearing my glasses this entire past year. They said that since a contact script is only good for a year I would have to have another exam for $100. I am wanting a script for my contacts. I paid for the exam and it is only roughly 2 and 1/2 months past what they say is the expiration date for the script I never received. I would have ordered sooner but I was looking at my glasses script since that is what I had in my possession (which is good until 2025). I wouldn't have paid for the extra exam just to buy glasses. I obviously couldn't fill a script I don't have and I have the receipts for the glasses I did purchase that day.

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