Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-28-23 I purchased a used Engine for my 2005 Equinox. Totaling $1300.42, the company was committed to provide a working engine for the amount paid to them. I paid them $152 deposit. Then $500 and $642.42 for shipping. The engine I received was installed and did not work properly. I reached out to Jeff Smid Auto and they explained that they sent the wrong engine for my vehicle. They stated they did not want it returned and would issue a refund. But, have not received any refund from the company. Reference # ******* Po# ********

  Business Response

  Date: 02/23/2024

  We sold a 2005 Equinox engine on September 28, 2023 to a ************************************** for $500 which was charged to the credit card he provided.  We emailed the receipt to **********************.  Since he was based in **********, we do not ship and he needed to setup the transportation although we would crate up the engine at no extra charge.  We received a BOL a few hours later from the same email address for ****** ************* to pick it up and as far as we know had no problems in the delivery of the engine to the customer.    
  
  On November 28, we were contacted by him that the engine did not start. Our front office employee ******* requested a video clearly showing the engine as installed in the car as well as sound to assist in determining whether we had a valid warranty claim. We received an approximately 30 second video that spent most of the time with the lens pointed towards the ground and sky with no discernable sounds.(see PORS video).  ******* responded we needed a video showing the engine installed in the car with sound showing the problem.
  
  He responded on November 30th with another video that was 4 seconds long that did appear to show an engine and had sound but the quality and length made it difficult to confirm anything. (see  end knocking video) We asked for a better video so we can make a determination. 
  
  On December 19th we received an email from a gentlemen named *********************** asking about the status of the refund.  ******* responded that the last time we communicated with ******* that the last time we communicated we requested a better video.  He responded he would share our response with *** and indicated he suggested *** contact us about it. 
  
  To date we have not received any further communication on this matter until we received your letter.
  
  So in response to our position on this matter, our summary is this:
  
  1) We sold an engine for $500 FOB paid via credit card.  ******** arranged for picking and shipping at his expense.  We at no point received the $152 they are referring to and are uncertain where the originates from.  
  
  2) When we were contacted that there was a problem nearly 60 days after sale it was still within our standard 90 ********** warranty.  Attempts to get enough information to help them troubleshoot the problem much less verify whether it was a valid warranty claim were not successful. 
  
  3) While he clearly demanded a refund via email, this compliant is the first time we had ever heard that he was shipped the wrong engine.  We certainly did not indicate we sent the wrong engine because we have no evidence that is the case much less agree to a refund in any manner.   Had he been more helpful in validating the warranty claim to confirm the engine that we sold him was indeed defective, we would have replaced it as per our policy. 

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************