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Business Profile

Construction

Reed Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the Fall of 2022, we signed two contracts with Reed Construction. One for a custom island and one for windows.For the first contract Reed Construction committed to building a mobile custom island for our kitchen and dining room area. We put $3,100 dollars down for this contract. The custom island is not mobile. Before making the final payment, we asked Reed Construction to replace the wheels they put on the island with wheels that would function to make it mobile. *********************** was not interested in resolving the mobility problem we had with the custom island. He stated his employees were not engineers and no warranty would be provided for the work on the mobile custom island.In the second contract Reed Construction committed to installing a vinyl replacement window to the West side for the 2nd story office. This window was to be finished off with * channeling and aluminum clad siding to fit around the * channel. We put $3,575 down for this contract. The replacement window is the wrong size, no * channel or aluminum clad siding were ever installed. *********************** refused to discuss the work needed to complete the window contract. Instead, his response was to file a Mechanic's Lien on our property.We have worked with Reed Construction in the past on three other contracts and always paid our bill promptly once the work was completed to our expectations and satisfaction. The contracts in dispute are attached with the Mechanic's Lien and are marked Exhibit A. We have also attached a detailed letter explaining our issues with making the final payment on the two contracts.Our goal is to reach an amicable solution quickly. We have listed our options to resolve this dispute with Reed Construction in our detailed letter. We would appreciate any assistance the Better Business Bureau could provide us to settle our dispute with Reed Construction.Thank you for your time and efforts - **** and *************************

Reed Construction LLC is NOT a BBB Accredited Business.

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