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Business Profile

Florist

The Country Garden Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/9/25 I placed an order for floral delivery and was called saying they do not deliver to that address after accepting payment. They stated they can not cancel the order and do not provide information how to cancel beyond calling the number on the email that is not ours there is no other information on the email to indicate they work through another company. I went to their website where it briefly mentions that they deliver locally and nationally with ********** contacted ********* the company they supposedly are affiliated with, they do not have any record of an order or payment from me or country garden

    Business Response

    Date: 06/02/2025

    Hello this is ******* The Country Garden Flowers case ******** . Ok ******** placed an order through ********* eflorist web site I called her and refused the order out of our area . I told her to call ********* to get her money back because they process the credit cards before I get the order. Well I called Teleflora today the lady told I have to do it through them well I wished they would of told me that when I started letting them do my cards which I just started letting them do this the last two months. So she should have her money back in 3 to 5 days . The reference number for that is ********. So if this ******** would called me back in the first place that she got no where with Teleflora I would have called them then instead of doing the ******** she just did . So I did what I could now so her money is going to be refunded to her . Just picking up the phone and talking to me I am all about customer service. I guess I learned how to do this now to from now on . Thank you JoEllen 

The Country Garden Flowers is NOT a BBB Accredited Business.

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