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Business Profile

Beverage Distributors

BLK & Bold Specialty Beverages

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** Blk & Bold Specialty Beverages keeps refusing my request for a refund. The Order # is ******, which I placed on May 5, 2025. I am requesting a full refund for the ********** Dark Roast K-Cups I purchased because the coffee was bitter. I've been trying to get a refund back since May 13, 2025. I informed ****************** at their request, that I used a Keurig K-Mini Single Serve K-Cup ********** Maker, 6 to 12oz Brew size. I filled the reservoir until it was full, and yet, and informed them that the coffee still tasted bitter. The company wants me to order another type of coffee, which they say is mild, but I would like my money back from my order. I expressed to them via email. They responded that For the refund we can issue a 25% discount on your order as a one-time courtesy, this will result in $8.62 refund on your order. Please allow 3-7 business days for the refund to process. Thank you again for your email and feedback.I bought 3 boxes, which totaled $34.47 (excluding the $5 shipping cost). I only used 1 Keurig capsule from one box. The other 2 boxes remain unopened. As stated in my initial message, I only opened one box and used a single pod, which was how I discovered that the coffees flavor is too bitter for my preference. Given that the remainder of the product is unopened and unused, I believe a full refund is reasonable.Thank you for your help, time and expertise. Sincerely,***** *******

    Business Response

    Date: 05/27/2025

    Customer has been refunded the full amount. Its currently processing. There was a misunderstanding and we sincerely apologize for the inconvenience. 

    Customer Answer

    Date: 05/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

BLK & Bold Specialty Beverages is NOT a BBB Accredited Business.

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