Reviews

This profile includes reviews for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aspen Dental has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aspen Dental

  4930 SE 14th St Des Moines, IA 50320

• 

  Aspen Dental

  1810 North Coral St Coralville, IA 52241

• 

  Aspen Dental

  6630 Mills Civic Parkway West Des Moines, IA 50266

• 

  Aspen Dental

  5270 Elmore Ave Davenport, IA 52807

• 

  Aspen Dental

  3737 Merle Hay Rd Des Moines, IA 50310

Review Details

• Review fromEugene G

  Date: 08/23/2024

  1 star
  I received an invoice that showed a zero balance. Aspen Dental said after discounts and my insurance benefits I would owe $2000.00 est. I told them I couldnt pay that amount so she then said she could send information to a list of companies that could loan me the money. That process took seconds and we agreed to continue. At that point we received an invoice with a zero balance. A month or two later, I received a bill for $2008.00. They told me the discount wasnt allowed and I would be responsible for that amount. I checked with our insurance and they do not require or ask for a discount before the would an add a company to their list of companies they would pay the dental benefits. The discounts that was not allowed was on their invoice and was an arbitrary charge and was misleading and maybe illegal. I should not have to pay anything other what I agreed too in the beginning.

• Review fromTim C

  Date: 07/31/2024

  1 star
  My son was told by the hygienist he needed a deep cleaning. This was the second annual appointment he had been to. Nothing was said about it at the first appointment. The dentist visited my son at his place of employment to tell him he did not need the deep cleaning, but my son went ahead with the appointment and paid $950. The dentist indicated that he would be leaving Aspen as he couldn't continue with the way they operated. My son brushes and flosses every day, the need for deep cleaning does not develop in a year. If he didn't need it at the previous annual check up, it should not have been needed at this appointment, especially when brushing and flossing is done daily. They prey on individuals that do not have the means to pay for these procedures and don't have insurance.

• Review fromSuze S

  Date: 05/01/2024

  1 star

  Suze S

  Date: 05/01/2024

  I had some work done 11/2023 & they confirmed my insurance coverage before that.3 months later I received a past due notice & found out not only was my claim never submitted, it was denied! Now I'm responsible for an amount that is $hundreds$ more than my quote! I would not have had the work done if l'd known the true cost! Be very careful if you go to Aspen Dental!

  Aspen Dental

  Date: 05/02/2024

  Hello, I am so sorry for your negative experience. Someone from the ********************************* office will be in touch with you shortly to discuss your concerns. Thank you!

• Review fromJulie M

  Date: 02/22/2024

  1 star

  Julie M

  Date: 02/22/2024

  We paid in full for my husband's treatment, then we're told today that we had to pay more money to move forward! All of our documentation shows that we paid in full,so why are we being charged more?! When we called to complain, we were told that there is nothing that we can do! This is a total rip off, and is NOT ok! If we could get our money back and go somewhere else, we would! Do not trust this company!

  Aspen Dental

  Date: 02/23/2024

  I am so sorry to hear about your negative experience. Someone from the office will be in touch shortly.

• Review fromNicole N

  Date: 05/11/2023

  1 star

  Nicole N

  Date: 05/11/2023

  They literally did not perform the surgery that I paid 855.00 dollars for because they had a power outage and just shut their doors without even giving him an antibiotic leaving us to have to have the surgery done elsewhere and then when they finally reopened and can take patients yet they can not refund my money for services not provided and they were so Rude about it too . They do not even get a start it was such a waste of time and money and a server health risk to my son

  Aspen Dental

  Date: 06/05/2023

  Dear Sir or Madam,
  Thank you for the opportunity to respond to the complaint filed by Tristan ****** on behalf of the Fort Dodge, IA Aspen Dental branded practice, owned and operated by IA Dental, PC. We will be responding to the consumer directly on this communication.
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Review fromM. J.

  Date: 04/25/2023

  1 star

  M. J.

  Date: 04/25/2023

  You are pressured into having a deep cleaning and buying toothpaste before the they will even look at you. I had temporary partials made that never fit correctly, the dentist "fixed" the lower so it wouldn't stay in position and causing me swallow it and getting it caught in my throat. They also charged me for filling cavities that didn't exist. The dentist couldn't read a xray. Im also fairly certain they had an unlicensed office worker making molds of my teeth.

  Aspen Dental

  Date: 06/05/2023

  Dear Sir or Madam,
  
  Thank you for the opportunity to respond to the complaint filed by Mike Johnson on behalf of the Des Moines, IA (Merle HWY) Aspen Dental branded practice, owned and operated by Walid Abdel Fatah, D.D.S., P.C. We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
  

  M. J.

  Date: 06/22/2023

  I'm still waiting for Aspen Dental to contact me. They are crooks and horrible dentists. I'm stuck paying for over $2500 in garbage dental work.

• Review fromEdward P.

  Date: 08/07/2022

  1 star

  Edward P.

  Date: 08/07/2022

  I went to Aspen dental for dental implants and was told I didn't qualify then was told 7500$ for dentures that want stay in my mouth and I have been back many times and nothing helps. I wasted my money and time for something that is worthless I WILL NEVER TELL ANYONE TO USE THIS BUSY BECAUSE IT'S WHAT THEY WANT NOT THE CUSTOMER AM NOT HAPPY AND I WILL NEVER USE THIS WORTHLESS PLACE AGAIN ABSOLUTELY WORTHLESS PLACE NEED TO TRAIN THEM TO DO AS THE CUSTOMER WANTS HATE THIS F****** PLACE JUST ANOTHER GOD **** RIP OFF AND THEY DON'T F****** CARE GO TO H*** WORTHLESS PEOPLE YOUR RUNNING A CRAPPY COMPANY THAT DOESN'T CARE

  Aspen Dental

  Date: 08/15/2022

  Dear Sir or Madam:Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the **********, ** (*****************) Aspen Dental branded practice, owned and operated by ************************************** DDS PC. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.