Reviews

Review Details

• Review fromFRANCES N

  Date: 07/07/2025

  1 star

  FRANCES N

  Date: 07/07/2025

  I took my dogs for grooming service and was happy with the service. However, one of my dogs came home with cuts on his ears. I left message through the app asking for cream to treat the cuts or if I can bring dog in for groomer to treat the cuts. The Gm told me that she reviewed the tape and that the cuts did not happen there. She then told me that I was banned from coming back to get grooming service as was as I can never utilize the boarding service as well because I was being too difficult. I ask how we can resolve the issue can I was only asking for cream to treat cuts. She told me that we cannot and that she has other things to do and hung up. I was in shock as I only wanted cream to treat cuts on both ears. I asked to speak with owners, and she told me that I was not allowed to and that she cannot give out owner email information. I was happy with the grooming service I think she did a great job; however, I simply want cream to treat the cuts on my dog's ears.

  Paws & Pints

  Date: 07/08/2025

  Dear *******,
  
  I am writing in response to your 1-star review regarding your recent experience with Paws. First and foremost, I want to express my sincere regret that your visit left you feeling dissatisfied and concerned for your pet's well-being. We take all feedback seriously, and it's disheartening to hear that we did not meet your expectations.
  
  Upon learning of your concerns, I personally reviewed the camera footage from the day of your pet's visit. After a thorough examination, I found no evidence of the specific incidents you described, particularly any cuts occurring while your pet was under our care at ****. Our team is trained to prioritize the safety and comfort of every animal, and we maintain strict protocols to prevent such occurrences.
  
  I understand that seeing your beloved pet injured is incredibly distressing, and I deeply empathize with your concern. Even though our footage does not corroborate the incident occurring here, I want you to know that we take your report seriously and are always looking for ways to improve our services and ensure the highest level of care.
  
  Regarding your request for owner information, as was communicated to you, my direct contact information was provided so that we could discuss this matter further and address your concerns directly. I remain committed to resolving this issue and understanding your perspective more fully. Please do not hesitate to contact me directly at your earliest convenience so we can discuss this further.
  
  Sincerely,
  
  **** ******
  Director of Operations, Paws & Pints