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Business Profile

Finish Carpentry

MCR Construction LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 10th 2024 I received a bill from MCR Construction and remodeling for snow removal in the amount of $2445.00. Per our contact we agreed to, he was charging $150 each time he plowed and $40 per ice bag used. The bill he sent me was $315 higher than it should have been. On the bottom of the bill it explained there was an additional $90 charge for 3 of his plows since there was a lot of snow. He also charged us $45 for something from the city removing snow. None of the additional charges were mentioned when I agreed to him doing this for us or before he sent us the bill. He then proceeded to put a mechanics lien on my building when I didn't pay since he heard we were going to sell our business.I can't see how this person can still have a business license when he charges people for things without letting them know ahead of time of the additional charges. I would have hired someone else if I would have known about the additional costs.

    Business Response

    Date: 05/24/2024

    *****************************, 

    We sent you 3 invoices and 4 text messages concerning the past due invoice.  We asked that you contact us to discuss.  Between 1/10/ & 1/13/2024 we had 24.5 inches of snow.   Your complaint outlines the additional $90 charge for the dates 1/10/24m 1/11/2024& 1/13/2024.  On 1/10/2024 our trucks had to clear your lot twice.  On 1/11/2024 our trucks had to again clear your lot due to continuing snow and drifts.  on 1/13/2024 we had an additional 10 inches of snow that required two plows of your lot.  The owner of MCR Construction understands the challenges of running a business.   Instead of charging $150.00 per plow / clean up he opted to only charge an additional $90.00.   If you would have responded to our requests to contact us to discuss the past due invoice, he would have had the chance to address your concerns and explain.   As for the $45.00 charge on 1/16/2024,  As your business property sits on the corner of a 4 lane road the city plows covered your city sidewalks with an extreme amount of snow which required our sidewalk crew to make an extra trip and extra time to clear the snow from your city sidewalks.  We lost money on only charging $45 as our crew was paid more for the time it took. 

    As the invoice was 3 months past due and we had not received any contact from you to discuss we had no choice but to file a mechanics lien on the property as it was the property we worked on, to protect our business' interest.    

    I'm sorry that this explanation has to be given publicly under this format instead of in person.  

    Mark

    Owner/Operator MCR Construction, LLC

     

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