Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** was hired to remodel our kitchen. He replaced walls, some support beams needed. Raised the ceiling. Replaced flooring, New cabinets installed. Countertop, sink, faucet replaced.Floor is uneven and a **** on one of the panels which should have been changed. There is a gap between the floor and the baseboards. Outside walls you can feel the cold air. I can place my finger in the space.Cabinet ends(spacers) are put in wrong. Cabinets are not level. And the 2 top left side aren't even with the right side top cabinet .He moved water lines in the wall and we have no hot water coming through the line . He will not come back and find the problem.Our living room and dining room walls are damaged. He left them without fixing, patching or painting them. He didn't use thick plastic to cover the open doorway so dust is all over the house. He installed a light fixture over the sink. Did not wire it in with the ceiling light. No way to turn it on. Had to purchase bulbs and connect them to our tablet. He textured the entire room. It does not match. Does not look like a brand new walls.When removing items from the room. He opened the window and dented the siding around the outside window. .He also left a pile of insulation outside brushed it into a pile of leaves. And left a piece of plywood in the yard. I was looking forward to having a fresh, clean new kitchen. This end result is very disappointing. Ceiling from one end of room to the other is over 2 inches different. It is his dry wall, mud, texture and paint. Window casings do not match.

  Business Response

  Date: 02/21/2025

  This is ridiculous. These people are in the process of being sued, so they are trying every last ditch effort to try and tarnish my name. This is defamation and slander. Theres no contract, no agreement. They want a miracle in a termite infested home. Im not the only one they have done this to, just like on other contracting platforms I had their comments taken down!! The work that took place was paid for, no problems AFTER A WALK THROUGH!! Im suing them they are defaming my business. What kind of person pays for a service, and weeks later asks why this and that isnt working. Again, no agreement, no contract! I tried helping a severely bad situation, these people are ridiculous. And they will pay for their actions in civil court. Intentional tort causing my business direct financial loss. Most of the things mentioned in complaint arent even related to me. **** on lies. Her claims hold no water. Show me ANY document that states agreed upon services. These people are trying to cash out on anyone! I wont have it, they are going to pay and DEMAND this be taken down. Do your investigation and take this down immediately. These liars have done enough damage! Theyve had MULTIPLE people in that house on that project. Its a mess they cant figure out so they are cowarding on anyone who tried to help. ********. Disgusting. I cant wait for my day in court!

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22917349
  
  I am rejecting this response because: 

  I am not satisfied with the entire project. I need hot water to come out of the kitchen faucet. I did not receive it sign a final invoice. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/25/2025

  Shes a liar. She signed on 3 different occasions!! Date of signature 1116 date of check 1118. She was obviously happy with everything as she signed in paid! This is ridiculous.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22917349
  
  I am rejecting this response because:
  I am not a liar. Come over and see that there is no hot water in the kitchen. He moved water lines in the wall and raised the ceiling. The water comes from the hot water heater in the ceiling. He had to move them. My guess is he plugged the line when moving so it wouldn't leak. Or bent it when raising it. Hot water in a kitchen is not a luxury. But a necessity. 

  I did sign 3 times. There were 4 invoices. What happened to the last one. 

  1st was dated 11-18-24. 2nd was dated 11-26-24. 3rd was dated 12-5-24. Last was dated 12-21-24.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave this guy $650 for materials to do a shower tear out in my bathroom and he bought himself a $50 toolbox and kept $74 of it for himself without telling me anything about it. Gave him another $330 for materials to do the flooring and paid him $300 for labor. As soon as he was paid in full he didnt even end up completing the work. Then 2 days later I noticed my toilet leaking and it was leaking into my basement. He broke the bolts and the plunge. I contacted him and he told me that he didnt warranty plumbing because plumbers dont warranty their plumbing.