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Business Profile

Horseback Riding

Chasing Laurels-Riding Lessons, Horse Boarding, and Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My twin daughters took two horseback riding summer camps from ***********************. She advertises to all the parents and on her ******** page that she is having a "special" on lessons that if you pay "$250" you get 7 lessons for a "savings" of 100. At this point, my girls were enjoying the camp so I verified that Chase would provide lessons on the weekends-she verified she would. I Venmoed her this $500 on June 13th. I never signed a contract or anything else with her "policies" on these lessons. I just paid. Unfortunately, ***** never offered lessons during weekends as I requested and when she did offer, she did so at last minute and they were either during school hours or later evenings. I communicated my preferences again for weekend hours as I work full time as well. My daughter then fell and severely sprained her wrist and injured her hip. The doctor said no riding for several months. I requested ***** give me a refund for the services since they were never provided. She responded that she only offered "exchanges" for lessons and suggested my daughter attend a scavenger ****. I explained that I wasnt sure when she could ride again and I wanted a refund as 500$ was a lot of money and it had already been difficult to schedule lessons. She has refused and has written me several responses that she would be unable to hold the Christmas party for children in need due to my request. She then stated that perhaps she could arrange a "go fund me" for my family since we are in need. I simply want a refund for services that have not been rendered. I did not sign any contract indicating an "exchange" was the only option. Honestly, if she had given me this contract, I would not have pursued it as this "exchange policy" seems so nebulous. I believe that her not refunding my money is an unethical practice and unfair business practice. I have messaged her several times to no avail.

Chasing Laurels-Riding Lessons, Horse Boarding, and Training is NOT a BBB Accredited Business.

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