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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checked into the Quality inn on east 14th st my room smelled of cigarettes the toilet was broken the tv did not work the bed sheets had blood stains and there were live bugs. The hotel would not accommodate me for anything the last straw was seeing the bugs so I left in the middle of the night I went up to the front to get my $100 deposit and to try and get refunded for the room the guy came back to the desk after checking the room and would not refund me or give me my deposit back as he claimed the room smelled of Marijuana I did not smoke anything in that room. You can even read the reviews online there are multiple people claiming the same thing they are a family owned business scamming people out of their money.

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday December 7th 2024. My Girl friend and I came to **********. We came to see a concert. We booked a stay at the Quality Inn on ************** in **********. After we checked out and left, the next day we were shocked. We were charged a ****** smoking charge on my debit card. My girlfriend and i DO NOT SMOKE and we did not smoke anything in that hotel room. I called the hotel and talked to a man who answered the phone. I explain the situation and he said the manager would call me. I have called 3 times and each time i am told the manager will call me. I still have not received a call back. My girlfriend called that hotel also and was told that the hotel would credit that charge back. I called ******************* on 12/8 and filed a report on this situation. I am calling the health department next because of mold and other violations were observed. Can you please help us. I would not be surprised if this has not happened before at this location.Thank You,*** *******

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Room was dirty it was black dust around the bathroom and the bed has smell I asked for a room change I was told no though I'm paying the facility is empty

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $61.65 for a room on priceline.com went to the quality inn and suites hotel to check in not even 30 minutes after making the reservation and they refused the room because I didn't have the 200 dollar deposit and priceline and the hotel both refuse ro give me the money back. I am homeless my friend gave me the money so my *** cat and myself was out of the cold thanks to them I has to sleep in my car in the cold with my cat.

Quality Inn is NOT a BBB Accredited Business.

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