Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a grub problem summer/fall 2024. Hired them for what I thought was a one time dylox treatment. I was unaware that For your convenience, service continues from season to season. For a change in service, Please call our office @ ************ is on the paper I signed. Thursday, June 12 I see our cameras alerting me to someone in our yard. Someone is driving around it applying grub prevention chemical. All our dog toys were out, my wife is pregnant and we explicitly were not applying anything to our lawn this season. Then I got an email for work completed and a bill. I got no text, no email, or call of this service to take place. They just came over and let themselves in the gate and applied. I called and the third ***** said theyll credit my count and cancelled future services. Since then my old credit card (it was recently stolen and cancelled) on file has attempted to charge the balance twice. And I still see the balance owed on my account. As per the conversation on the phone-I need confirmation in writing of the bill being cleared ($0 balance) and confirmation I will receive no future services.

  

  Business Response

  Date: 06/16/2025

  The credit in the amount of $151.37 has been applied to your account. For grub control services that were done on 6/12/25. Your account balance is 0.00. Your account has been closed, and no future services will be applied at your home. I want to thank you for your business, and I apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to request your assistance obtaining a refund that was promised to us by **** at A Plus Lawn and Landscape of Ankeny, ****, on May 28, 2025, for $487.70. This amount represents two charges for service on May 2, 2025 ($220.43 for startup/backflow testing and $263.32 for irrigation service work), plus an erroneous finance charge of $3.95.**** granted our request for a refund on May 28, 2025, during a phone call, and assured us that we would have a credit issued within four to five days. As it is now June 9, 2025, and we have not been issued a credit, we would like this refund to be issued immediately.Our refund request was granted due to some very serious concerns with our backflow testing and irrigation work. Please see the supporting documentation for more details.

  

  Business Response

  Date: 06/10/2025

  As discussed on the phone, we said we would refund the start up and backflow because we were unable to do that service. As far as the repairs, we did do the repairs. Once agreed upon, a refund will be issued for $220.43.l

  Customer Answer

  Date: 06/11/2025

   
  
  Complaint: 23446444
  
  
  
  I am rejecting this response because:
  

  
  
  Thank you for your quick attention to this matter.
  As A Plus stated on May 28, they agreed to provide a refund
  for the startup/backflow, so of course we would like that amount of $220.43 to
  be issued immediately. We also believe that the irrigation repair payment of $263.32
  should be refunded, as it was our understanding on May 28 that this had been
  agreed to as well.  (Plus, the erroneous
  finance charge of $3.95 because credit with their company will not ever be used.)
  Again, we would like the total reimbursement of $487.70 put
  back on our credit card that A Plus has on file.
  Further, after your email this morning, we completed a
  thorough review from multiple angles of our security video footage from May 2,
  2025, and we believe this footage shows that all the heads were active and
  functioning when they started the system on that day (prior to replacement). Had
  we known about the deception with the backflow, we would have never placed our
  trust in A Plus to “repair” these heads.
  We appreciate your assistance.
  Ryan and Alex Lemke

  

  Business Response

  Date: 06/12/2025

  We are willing to refund the start up and backflow as agreed upon once this matter is resolved. That is what was agreed upon. If you have video footage of the heads in question, please provide that to us. Until then, we will proceed with the agreed refund once this matter is resolved.

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23446444
  
  
  We are rejecting this response because part  of our claim is still in dispute. It would demonstrate good business practice if you would refund the startup/backflow test payment (that you have agreed to for some time now) while the rest of this is discussed.

  In regard to that, please see the attached screenshots for evidence regarding one of the functioning heads: the first one at 9:51 am shows it working properly and the second one at 10:08 shows your employee digging to replace it. We are sending the screen shots because it is unlikely that you have the viewer necessary for the footage, however, willing to provide as requested.

  Thank you,
  
  
  Alex and Ryan Lemke

  Customer Answer

  Date: 06/17/2025

  Complaint: 23446444
  
  We are rejecting this response because part of our claim is still in dispute. It would demonstrate good business practice if you would refund the startup/backflow test payment (that you have agreed to for some time now) while the rest of this is discussed.

  In regard to that, please see the attached screenshots for evidence regarding one of the functioning heads: the first one at 9:51 am shows it working properly and the second one at 10:08 shows your employee digging to replace it. We are sending the screen shots because it is unlikely that you have the viewer necessary for the footage, however, willing to provide as requested.

  Thank you,
  
  Alex and Ryan Lemke

  

  Business Response

  Date: 06/17/2025

  I am willing to get the service refunded when this dispute is resolved. As far as the head replacement, there is no attachment.

  

  Business Response

  Date: 06/18/2025

  I am willing to get the service refunded when this dispute is resolved

  Regarding the head, there are multiple reasons for replacement other than it just not spraying.

  Customer Answer

  Date: 06/18/2025

   
  
  Complaint: 23446444
  
  
  We are rejecting this response because:

  The startup/backflow fee should have been refunded at the
  end of May when you stated it would be, and as you have continued to state that
  it is indeed owed to us, please refund it. We should not have to wait to have
  our money returned to us because another portion of this is still in dispute.
  As to the irrigation heads service fee, we ask you to
  consider the bigger picture here – any reasonable person would doubt that the
  service was necessary based on the blatant misrepresentation of the other items
  that were discussed on May 2.
  First, we were told with absolute certainty that our
  backflow device was compliant and ready to be used on May 2. We had no
  knowledge of any problem with this device until a letter was sent to us in late
  May about the lack of reporting of the passing test. Your employee falsely
  stated that our backflow device had passed.
  This same employee also told us on May 2 that we had a
  broken line on the corner of our lot and that it would cost over $400 to repair
  it. We had another firm inspect this and there is not a broken line at all. Another
  false statement.
  Which brings us to the irrigation heads. All videos show
  them working. They were working last fall. You will have to help us understand
  why we should have faith in your business practices when we were given
  incorrect and misleading information about the backflow and the supposed broken
  line. We could have had extensive damage if we had used our system after May 2.
  And we would have unnecessarily spent a considerable sum to repair a line that
  was not broken. Would a reasonable person trust that the repairs to the irrigation
  heads were truly warranted?
  
  Alex and Ryan Lemke

  

  Business Response

  Date: 06/19/2025

  Alex,

  I will get the refund issued once we agree on this dispute. As far as the repairs, we can continue to go back and forth on it, but I am not willing to budge on work that was performed. So once we agree that you will pay the repairs, we will refund the start up and backflow. Even though the start up and backflow was done, we agreed to refund it because we didnt get the backflow test submitted in a timely fashion. We did the work, and your pictures show we did the work, but in good faith, we are willing to refund that. But again will not refund the repairs.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23446444
  
  
  We would like our refund for the backflow and the erroneous
  service fee ($224.38). We’d like to suggest a compromise on the repair bill –
  please refund half of the total ($131.66). This would be a total refund of $356.04.
  You have stated that you will not budge, however, we have a
  tremendous amount of data that demonstrates that your company engaged in
  misleading business practices.  You have
  not provided any evidence at any point that demonstrates that these repairs
  were necessary. Therefore, while we feel that we are owed the entire amount, we’d
  like to resolve this issue and believe this is a fair settlement for all parties.
  
  
  
  
  
  
  
  Alex and Ryan Lemke

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre payed for a 5 treatment plan. Very Early this Spring, I Received my 1st treatment, after three months, I was Booked for my 2nd treatment, and they failed to show up, I understood, the next day, again, no show ! They told me it wood be another week before they could get to me. I have been a good customer for quite a few years. When I was told it would another week, that is when I was no longer happy with them, and canceled my contract with them! They now refuse to refund my Money!

  

  Business Response

  Date: 05/05/2025

  I am so sorry about the service to your lawn was bad, we have filled out all the paperwork and a check is getting cut this Wednesday and will be in the mail. PLease give it time with the snail mail and you will get your prepay Money back, I would never hold someones money for no service. Been in business for 40 years and i have always refunded money. 

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called 3 times to get this resolved. All 3 times the lady that answered the phone said some would call me the next day. This never happened. So I sent them a text message. Again nothing. A young man came out to my house to fix a sprinkler head on my irrigation system. He replaced the sprinkler head but still had a leak. He spent about 1 1/2 in his truck or no the phone. I got a bill for 2 hours at$282.60. The next day another person came out and had the problem fixed in about 30 minutes and got a second bill for $186.91. I think the first bill is unfair and would like my credit card credited. My account number is ******.

  

  Business Response

  Date: 09/12/2024

  **** I apologize that I have not gotten anything from you. As far as the bill, our tech did look around for leaks in your yard for over 2 hours. that is why you received this bill.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22272498
  
  I am rejecting this response because: you tech didnt look over the yard. I sprinkler head was in the back yard. We showed him where the head had cavern a hole around that area. My complaint is he spent two hours and got nothing fixed. The second ********** knew what to do and the problem was solved in less than an hour. I dont think its fair to pay the first bill when nothing was accomplished. 
  
  Sincerely, Don ********************** *****

  

  Business Response

  Date: 09/16/2024

  I am willing to work with you. We did spend some time there, so I believe there should be a charge. What would be a fair resolution for you.

  Customer Answer

  Date: 09/18/2024

  In my opinion, the first tech did nothing to solve the problem.  I think it would be only fair to credit the first invoice for $282.60 to my credit card.  Since this work was done, I have two zones
  that will not come on so I need another service call.  If you check my history, I have had nothing but problems since I had all the solenoids replaced.  Please call me to set up an appointment.
  My cellphone is ************.
  Thank you,
  *** *****

  Customer Answer

  Date: 09/18/2024

  In my opinion, the first tech did nothing to solve the problem.  I think it would be only fair to credit the first invoice for $282.60 to my credit card.  Since this work was done, I have two zones
  that will not come on so I need another service call.  If you check my history, I have had nothing but problems since I had all the solenoids replaced.  Please call me to set up an appointment.
  My cellphone is ************.
  Thank you,
  *** *****

  

  Business Response

  Date: 09/20/2024

  Don,

  I am calling right now to discuss with you to resolve issue.

  Customer Answer

  Date: 12/03/2024

  I thought this matter was resolved after my phone conversation with **** from A plus lawn. This is all about my irrigation system. On 5/30/23 I had all the valves replaced at a cost of $3075.60. I have had nothing but problems with them. A plus has never fixed the system to last. It is always one of the valves that quits working. The last time one of the valves did not close and this cost me several hundred dollars in water. On 7/11/24 they sent a tech out to fix the problem, He replaced a sprinkler head but could not fix the leak. Then another tech came out and fixed the problem in about 20 minutes. The first tech charged was $282.60 and got nothing done, After the rain stop, I started to use the system. After a couple of weeks, the grass in two parts of the lawn was turning brown. Two of the zones were not working. Thanks to BBB **** called me and said we will fix the problem and discuss the bills later. The problem was two of the wire nuts were removed... The tech replaced the wire nuts. I than get a bill for $327.90. I have sent two emails with no response, but I got a bill of $25.00 late fee and turned over to a collection agency. To resolve this, I want the last charge, and the late fee dropped, Also the first charge of $327.90 refunded

  

  Business Response

  Date: 12/03/2024

  Don,

  I have reached out a few times to get this resolved, but have been unable to get ahold of you. I would also like to get this resolved. Please let me know a good number to reach you at.

   

  -***** ******

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2024, A+ Lawn and Landscape appeared at my property while I was not home and began conducting lawn aeration and overseeding of my property. This was done without my request, consent or permission. They emailed me a statement indicating I owed $316. I attempted to resolve this dispute via phone and email, but there no was no attempt on their end to resolve this.

  

  Business Response

  Date: 09/10/2024

  I am sorry this happened, it was entered as a auto renew and i will take care of this and credit it off. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22251526
  
  I am rejecting this response because the charges have not yet been cleared.  Additionally, I see appointments set up for the next 5 years that I have not authorized. Please remove the charges and whatever auto renew you have applied.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/13/2024

  This has been credited off your account. 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/2024 - an A+ technician came out to activate the system for the year as part of my prepaid annual service. During the process, he found damage to the backflow caused by improper shutdown by an A+ tech in October 2023. He attempted to repair the system for over an hour, but did not have the parts and/or expertise to complete the repair. System remained off. I called A+ customer service to schedule a repair.5/31/2024 - an A+ sprinkler manager came and replaced the cracked backflow repair at no cost to me. Sprinkler system activated.6/8/2024 - I discovered a major leak due to a crack in the *** pipe exiting the replaced backflow. I shut down the system. I called A+ customer service to schedule a repair.6/13/2024 - the same A+ sprinkler manager came back and repaired the damaged ***, again at no charge. Sprinkler system turned back on, as of this writing (9/2/2024) it has run without issue. 7/5/2024 - after receiving the water bill from my local utility company, I called A+ customer service seeking $205.92 compensation for ****** gallons of water that had been used by the faulty backflow repair. $17.16 per ***** gallons x 12 = $205.92. A+ customer service told me to email. I emailed later the same day, with attachments of the water bill and a photo of water shooting out of the cracked pipe entering the backflow.7/12/2024 - called back to A+ because no action or response to my email. Told that reimbursement would need management approval and that those meetings were held on Wednesdays.7/15/2024 - received an email from an A+ sprinkler manager: I will submit this to upper management and get back to you as soon as I have some results.7/23/2024 - No action from A+. Replied to the 7/15 email from the A+ sprinkler manager, requesting an update. 8/19/2024 - Called A+ customer service again, requested to be routed to the voicemail of the managing partner of the sprinkler division. Left a message describing my problem. No response via phone, email, or US Mail.

  

  Business Response

  Date: 09/03/2024

  ****, 

  I sincerely apologize for the inconvenience we have caused you. I apologize that this is the first I am hearing about this. Unfortunately, for 14 days, that pipe held and didn't cause you to lose water. After 14 days, the pipe gave way and used some water. We do not reimburse for water loss when after 14 days, it worked perfectly fine. I am willing to do something for you. If you can let me know what that is, that would be great!

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22230210
  
  I am rejecting this response because: Your explanation does not accurately reflect the timeline. The repair occurred on 5/31/2024 and the leak was noticed on 6/8/2024. That is 8 days. As 6/8/2024 was a Saturday, I filled out an emergency contact form on your website and called your office on Monday 6/10/2024 (10 days). *********************** returned to repair the *** on 6/13/2024. Please verify this timeline with your office records.

  Sincerely,
  

  
  *****************************

  

  Business Response

  Date: 09/06/2024

  I do apologize that my dates were off, I was going off of what you had posted. Even after 8 days, we can't cover this as it held for 8 days.

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled all recurring services with Aplus in Oct 2023 via email to customer service representative (attached). Aplus trespassed [per definition in IAC *****] twice in 2024 by entering onto property and applying chemicals without consent. Received invoice after Aplus trespassed. I replied to invoice email stating I previously cancelled recurring service. ***** replied stating there was no cancellation on account (attached). Subsequently ***** falsely reported to collection agency that I owe them money. I received email from ARM SOLUTIONS collection agency reporting my "delinquent" Aplus account balance w/fees (attached).Required Aplus actions for resolution:1 Provide me written documentation that ***** was in error for not removing me from recurring service.2 Provide me written documentation that service provided in 2024 was in error and my account is corrected to show zero balance.3 Following correction of account, provide me written documentation that my account with ***** is deleted and no longer in their "system."4 Provide me written documentation of communication between Aplus and ARM SOLUTIONS whereby Aplus acknowledges my account forwarded for collection WAS IN ERROR and verification from ARM SOLUTIONS that they understand that Aplus WAS IN ERROR and therefore ARM SOLUTIONS is no longer pursuing collection on my account. (note, message from owner on similar complaint in May 2024 suggesting someone "just throw away" subsequent letter from collection agency IS NOT ADEQUATE, and represents a dismissive and non-professional response to resolving the matter)I spent hours of time across multiple communications with ***** in 2023 resolving account and service issues, leading to my cancellation of recurring services. I should not be addressing the ineptitude of this company's handling of account issues in 2024 when not a customer.This complaint will remain unresolved until the above four (4) requirements for resolution are met.

  

  Business Response

  Date: 06/14/2024

  I am sorry for this problem you had, and I will credit your account and remove you from Arm asap. Thanks for bringing this to our attention and we will fix the problem. Please allow a couple of days for the paperwork to move to the front office and get this done.

   

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was client of A+ Lawn for 1 year between 2022 and 2023. In spring of 2023 I called and told them to stop servicing my lawn, I wished to cancel my service with them. ***** receiving bills, I have no idea if they actually serviced my lawn or not, but bills showed up, so I emailed their sales manager, service email, and front desk in capital letters asking to be removed entirely from their CRM software and remove any bills, I had not asked for any service. I had to do this again spring of 2024 as more bills showed up, I called and asked to be removed, again. May of 2024 I now receive a bill again and another letter from a debt collector saying I am delinquent on paying bills to them for a service I cancelled and told them I no longer wanted to receive!!!!! I called their office again and sternly asked for a manager, after being sent to voicemail I called back and told them not to hang up again and was told I was being rude!!!!! Don't come within 50 miles of this business, they can't do the easy stuff right, let alone my lawn looked like ****, which is why stopped service.

  

  Business Response

  Date: 05/22/2024

  I am sorry, ** have credited it off his account.

  Thanks

   

  **********************;

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21742646
  
  I am rejecting this response because:

  Please provide proof that I am no longer referred to a debt collector, ARM Solutions. See attached debt collection letter. I DO NOT WANT MY CREDIT AFFECTED DUE TO A MISTAKE ON THE PART OF THIS BUSINESS!

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/22/2024

  I am the owner of aplus lawn and landscape and he is removed from collection, you may get another letter in the mail so just throw away 

   

  **********************;

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company got confused last fall. They sent out several technicians in one week. They were doing duplicate services and some services were ruining others. Like spraying an area that killed all the seed they had just put down. I contacted the business for weeks trying to get it straightened out because I had paid a year in advance and expected to get what I had paid for. I told them I never wanted to do business with them again and to stay away from me. This spring they came out again and fertilized. I told their tech in person he was not supposed to be there this year (I was home when he showed up). He continued to spray and I went inside to call A plus. I told them the issue they said they would refund within 10 days. I waited a full month then called back. They said they changed their mind about the refund and that I should take them to small claims court if I want my money back.

  

  Business Response

  Date: 05/20/2024

  Thanks for sending the response that you cancelled, and the refund will be issued. So sorry for the inconvenience. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have services our sprinkler system. Last fall they did not bleed the line correctly and needed to repair the pipes. When the finished this job this spring the damaged a valve. They needed to come back out and fix it. Several attempts and calls were made with the supervisor. We continue to get bills. The service is not complete. We now do not get return calls from the supervisor or returns from out emails. These are from both my husband *** and myself.

  

  Business Response

  Date: 10/16/2023

  I apologize for the inconvenience we have caused. I am meeting customer at his property tomorrow, 10/17 around 1PM to resolve issue.