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Business Profile

Life Insurance

Principal Financial Group

Headquarters

Reviews

This profile includes reviews for Principal Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Principal Financial Group has 46 locations, listed below.

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    Customer Review Ratings

    1.04/5 stars

    Average of 210 Customer Reviews

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    Review Details

    • Review fromVictoria R

      Date: 07/05/2023

      5 stars
      The process was long, but everything worked out in the end. They did their job correctly and for that I’m pleased.
    • Review fromShawn B

      Date: 06/30/2023

      1 star
      After reading other reviews on here, it is my opinion they train their employees to lie... My Experience: My 401K was with them for a few years through my employer. I left my job and went to transfer my 401K to my new job and pay off a 401K loan I took out to remodel our house. After being told I had 60 days to pay the loan off and being told that my plan required me to have a notarized form sign by my wife to transfer the funds, I got the money together to pay off the loan. When I called back to settle the loan, I'm told that my account is closed, they sent my remaining funds to my new plan, and filed the loan as a disbursement and now I'm going to be penalized nearly $5,000 by the IRS in taxes and fees. ALL calls are recorded and after 8 days and 10 phone calls they had their administration team review it and they won't reverse the decision. I've been waiting for days for a phone call that never came.
    • Review fromTamara F

      Date: 06/30/2023

      1 star
      DO NOT invest your money with this group. They refused to refund me my withdrawal contribution after I was not properly informed regarding the timeframe. This company will defend their employees incompetence instead of helping you the investor fix the situation. I will never contribute another dime to this company.
    • Review fromTee D.

      Date: 06/23/2023

      1 star
      This company should be shut down. Customer service is poor. Management is MEDIOCRE. Does care to listen to the customers. I really hate that this company over sees my 401k profit share.
    • Review fromLori S

      Date: 06/21/2023

      1 star
      This organization is such a mess. Customer service is embarrassing. They are NOT helpful literally EVERY TIME I call for questions or assistance. This is after a two year relationship, so it's not a one-off or a temporary lapse in resources. I can't even express how much I hate working with them. No action necessary. I just want to be sure people know to AVOID these people at all costs!! Save yourself the frustration and go elsewhere.
    • Review fromSteph J

      Date: 06/21/2023

      1 star
      Sad customer service, no one has/ gives consistent answers. Lies when doesn't understand. Love the long hold times only to have rep come back and talk down to you or get creative with same lie.
      Does not communicate...I would not have known nothing was being done if I hadn't called to see what the hold up was.
      Started process of trying to get my funds on the 9th. It's the 21st and as of yesterday they said they needed a question answered so they could go forward... Am I single? I answered this question twice over last week. Is it a joke? When they got tired of asking that one the next one was to blame it on the plan administrator from my last job, which I have not worked at for months, who also closed the account and they're saying she didn't when they personally verified to me that she did last week. At least 6 phones later nothing. So done. Sad because I liked them over last few years. I've never had to beg for my own money from an institution. Lesson learned
    • Review fromChristine P

      Date: 06/20/2023

      1 star
      They take out fees whenever they feel like it with basically no explanation. $800.00 for admin fee and $225.00...for what? Customer service really could care less on small business owners. We couldn't contribute to the account so we terminated it, they make it almost impossible. After reading all the reviews, I'm shocked there still in business. Shame on them. I will never refer this company to anyone. I'm still trying to get my money back they took.
    • Review fromIngrid M

      Date: 06/09/2023

      1 star
      Either this company is completely inept or outright malicious. They have horrific customer service who are unsympathetic and untrained. They didn't listen to what I wanted and gave me false information that led to me having a heavy tax put on my money. They are so incompetent it seems intentional.
    • Review fromRobin J

      Date: 06/08/2023

      1 star
      I hate this company more than I have ever hated a company. I’ve jumped through all the hoops to get a hardship withdrawal from MY MONEY and it’s nearly impossible. You can’t cash out unless you quit the job and you can’t roll over into another company. My hands are tied. I just stopped contributing!!! If you can avoid this company…my advice is to avoid it like the plague!!! Poor poor poor excuse for a 401k!!!
    • Review fromRobert D

      Date: 06/04/2023

      1 star
      Horrible company. I had money in ested at a place I worked for and it was supposed to be paid out immediately when I left. Then they told I had to wait til next year. Then next they tell me it's a 2 year wait. Then the next year they tell me it's a five year wait. At five years they tell me it's not showing in their computer for me to get my money yet. So now it's 6 years and finally they say I can have it. But only after they took 60% of it first. They literally lie to you on the phone it's insane this company still exists. And from what I can see here many others feel the same way so why is no one doing anything about it????

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