Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Life Insurance

Principal Financial Group

Headquarters

Reviews

This profile includes reviews for Principal Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Principal Financial Group has 46 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.04/5 stars

    Average of 210 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTamera J

      Date: 10/12/2022

      1 star
      This company is horrible, took almost 2 months to receive my requested distribution and then the full amount wasn’t sent causing a second disbursement which I was penalized again to get the remaining amount. They are taking your hard earned money, why should I have to pay taxes twice when it all should have been sent at 1 time after waiting almost 2 months
    • Review fromMaiTae G

      Date: 10/12/2022

      1 star
      Horrible company. Do everything in their power to hold onto your money. Will not allow you to roll over into a private retirement account. The hardship withdrawal only gives you a small amount of what is actually in the account. Investment options are garbage. Customer services is absolutely garbage. Terrible company. I’m actually leaving my company to go to a different just so I can get my money away from them.
    • Review fromBuddy J

      Date: 10/05/2022

      1 star
      Principal is a company that makes very very very to file a claim, and they keep lowering benefits the benefits they say they will pay, and then paperwork nightmare begins. I am still trying to get benefit's from January 2009. That’s almost 13 years they have been stalling for one reason or another. In resents, they, in my opinion have been stealing my money and I think I’m going to DIE and never be able to collect MY benefits. Again Very Very Very BAD company!!!!!
    • Review fromSusan D

      Date: 10/04/2022

      1 star
      Do NOT use Principal Financial Group they DO NOT help you at all . Customer service and all the things they are complete joke! Our company switched to them almost year ago this has been my worst experience in my life. Working on petition to get them out if that does not work I will leave my job of almost 10 years just to never have to deal with this company again! I wish you could leave zero stars , 1 is way to many!!
    • Review fromMaria L

      Date: 09/29/2022

      1 star
      Do not use Principle; they DO NOT help you at all. Customer services us the works. They promise to send your money and won't do. They try to hold your money finding excuses about not being able to contact you. Funny part is you get promotional emails from them and letters thanking you for updating your information. Also, after fourteen years you get the same amount invested. too many phone calls just to the a form/ they never send to be able to withdraw your funds.
    • Review fromTramayne B

      Date: 09/27/2022

      1 star
      Absolutely insane process. Filed all necessary documents requested and would not approve my hardship withdrawal. This company is horrible and really should not be allowed to operate anymore been calling for 3 weeks straight and did everything they asked and kept saying it was not enough I may consult an attorney and see if a class action can be intiated
    • Review frommadelaine P

      Date: 09/14/2022

      1 star
      Principal financial . the bad bank 401 K company getting in my employees years, Doing a hardship and I am 30 Days today!!! Between wrong information given by multiple reps, depending which rep you reach it is different from the last one. They are under staffed. So that ***** day window is a lot longer then that. We are at day 30 and still waiting to be looked at. THIS IS A HARDSHIP WITHDRAWHL TIME SENSITIVE! I called telling my company to find someone else to handle our funds. Very Very disappointed. Principal is the most unorganized company I ever dealt with.
    • Review fromMichael S

      Date: 09/13/2022

      1 star
      Hello, the same as a thousand other reviews!!!!! Cash out my stock. Seems easy?? Not with principal ?? sent most of the money,but; not all !! 3months later we are still trying!! Then my pension,, 6months and hoping ?? next month and I was told I’m getting a lesser payment amount because I am so late in starting it??!!! I’ve been trying since may!!! Retired April! It’s my fault?????
    • Review fromSean K.

      Date: 09/08/2022

      1 star
      The worst company I ever dealt with. Doing a hardship and I am 20 Days today!!! Between wrong information given by multiple reps, depending which rep you reach it is different from the last one. They are under staffed. So that 14-17 day window is a lot longer then that. We are at day 20 and still waiting to be looked at. THIS IS A HARDSHIP WITHDRAWHL TIME SENSITIVE! I will be telling my company to find someone else to handle our funds. Very Very disappointed. Principal is the most unorganized company I ever dealt with.
    • Review fromJoseph S

      Date: 09/07/2022

      1 star
      Had my 401k with Principal for years.. Had most of my money moved several years ago but requested the remainder to be mailed recently. Check was lost in mail and waited for it for 3 weeks. Just now asked them to have a new one cut and mailed. I realize that it cost money to mail secured checks but they only give you that option if you have a *** account set up. Seems to me a Financial business sending large checks and understanding that in the securities business time is money, would offer at least to send check Secured mail and just bill your account for the cost.. I just assumed this would be the case... My Bad thinking that the company, I used for years would keep my best interest in mind even to the last transfer. Instead of a 4 star they get a 1 star.. Hoping my new Financial company get the check within another 3 weeks of waiting..

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.