Complaints

This profile includes complaints for Midas Auto Service Experts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas Auto Service Experts

  5618 Douglas Ave Des Moines, IA 50310-1801

• 

  Midas Auto Service Experts

  1690 NW 86th St Clive, IA 50325-1020

• 

  Midas Auto Service Experts

  6500 SE 14th St Des Moines, IA 50320-1846

• 

  Midas Auto Service Experts

  2602 Williams Blvd SW Cedar Rapids, IA 52404-1554

• 

  Midas Auto Service Experts

  4529 N Brady St Davenport, IA 52806-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The golden touch from Midas definitely touched my wallet. After bringing in my truck with specific instructions on it. The truck being a leveled with aftermarket gear tooth set torsion keys i didn't want altered alongside brand new two-week-old tires on it was concerned on alignment. After discussing in length over the phone what i wanted made an appointment. The manager informed me the price quoted will not be accurate in order to be aligned correctly the torsion bars must be adjusted. So, after stressing i don't want much adjustment made as I've already had it performed ElseWare. The truck bill was 600$ with the steering wheel not even close to straight when driving and unfortunately despite the appointment time of 10am did not tell me it was done till 15 minutes till closing shop in the evening 6pm. Upon bringing it back the technician claimed it had to be adjusted (fully cranking up the torsion keys to the max) all the way to get aligned. Yet I was informed the alignments off cause there's no more adjustments available on my adjustable gear tooth keys... after trying to convince me claimed it has to be the tires! So, humoring him I asked them to rotate the tires along with tighten a bolt on my shock bracket for me as i was unable to just after surgery to which he agreed but to make matters worse they took down my truck didn't rotate tires OR tighten the bolt and dropped off my keys. Flustered I called the management only to be belittled and insulted, and this is the top management of this establishment who never even heard my reasoning or didn't listen to my concerns. Instead kept cutting me off well i was calmly speaking to him as he began to raise his voice with me! To top everything off he clearly was not concerned with what had happened blurted out "What do you want out of this you're not Gunna get no refund not happening."I got a partial for the 2 hours to adjust my keys it took them. What a joke don't let Midas near a vehicle customer ********************** pitiful fail.

  Business Response

  Date: 05/13/2025

  Mr. ******* came into Midas for an alignment on 6/20/2024. He stated that he replaced the keys for the torsion bars and needed an alignment. he also provided specs to use as well. The technician spent all day working on hos truck due to the fact that ever aspect of the alignment was out of spec. The tech took all day from 8:30am to 5:30pm to attempt to get everything in spec. (we only charged him 2 extra hours for this) Prior to the alignment when test driving the truck was all over the road. Camber Caster and Toe was all out of Spec. After all of the adjustments the truck drove much better but still had and issue with pulling. the tech fount that one of the leaf springs were worn and causing a difference in the height of the rear which will effect the alignment. Also the truck is in need of tires (attached is the estimate for tires which was declined) this also will cause a pull due to a radial pull. 

  the customer continued to complain about the alignment and was upset because we had to take the torsion bar all the way up to get the truck even close to spec. when explaining this to the customer, his reply was that cant be. The truck is 23 years old and has normal wear and tear which will effect the height and how the truck will hold an alignment. The customer didn't want to hear that. I told the manager we will refund the $200 of the bill strictly under customer satisfaction since we could not get the alignment to his satisfaction, with the understanding this is all we can due due to the fact the truck has other issues. he agreed and took the refund. (invoice attached)  His claim about rotating the tires was done after the alignment was done and test driven to see if the slight pull would move the the other side.  Not sure where the bolt issue came from. 

  Our tech has 24 years of experience and is very good with auto repair and alignments. He goes above and beyond if there is an issue to make sure everything can be done to fix it. With the age and wear and tear on the truck he did the best possible, with the rear not the same height and the tires worn like they were all of these have effects on getting the alignment 100% correct. There is also a spec sheet attached which he was given. adjustments were made for Camber Caster and toe. these were made until there was no more adjustment possible to make. Any Questions feel free to reach out. 

   

  Thank you. 

  Customer Answer

  Date: 06/09/2025

  Personal integrity is something I highly value and practice as a former officer, and bluntly speaking, that is false. I never discussed replacing the torsion keys, as I voiced my concerns with a new employee. Being not in person but over the phone before that appointment visit, I was frustrated that another alignment shop in the area also failed to align my truck correctly. Contrary to Mida's statement, I had concerns and requested alignment because the steering wheel was off and wandered on the highway a bit, but I had spent 900$ 2 weeks prior and had installed four brand new tires, which I have received. I ensured the employee that there would be no problems after informing the employee of my vehicle and the specific alignment specs desired alongside concerns about the prior shops' incomplete work, stating clearly the truck has unique geared tooth torsion keys, not the typical stock or aftermarket keys and is considered leveled not lifted. Finally, I'd, I stated at my appointment in person that it has a pair of lift blocks in the rear and my uniquely designed keys that are set at a specific gear tooth at my desired height and had the prior shop help to setfurther, I am requesting that if Midas is forcing me to adjust those keys to complete the alignment, they not over crank the keys as the height for the ride is ideal. The alignment specs in the printout supplied to Midas came directly from the official manufacturers. So, the original over-the-phone quote was changed at the appointment. Still, after stating concern with the outrageous cost for those two bolts, I was assured that the time of those two hours varies and that if he doesn't take two hours, they will adjust the (2) torsion keys, bolts then we will only charge for the time that was spent. Also 

  Explained that this truck was very well-kept. It was my passed-away brother's vehicle he babied. Being a rare model, the 06 6.6l Duramax lbz is still considered the most reliable sought-after truck popular among other truck enthusiasts after 23 years.

  The tire quote is a blatant lie, and I have proof with a receipt from a discount tire. The nameless mechanic was mentioned in the incomplete paperwork, neither on paper nor verbally stating anything about my leaf springs. They are not worn nor sagging, passed the bounce test, and visual inspection checked out, too. The shocks, however, are another reason, as the height was factored into the specific aftermarket length of those shocks. However, the shocks were over-extended after the torsion bars were cranked to the max. If the tech read my printed paperwork for alignment regarding the designed gears on the keys, there are several settings. It can even be in two positions: teeth lower the truck instead of the lift, yet Midas stated I was out of adjustment. This is why they should not be overloaded; it was clearly stated in large, bold print. The instructions are specific because the design read: change the gear tooth a notch; there are seven total positions, and if there is much adjustment needed cranking the bolt and yet still not at height as desired, that overloading adjustment of those bolts is not advised or recommended. Courtesy and professionalism were thrown out the window, realizing it took the business all day somehow, and nobody ever bothered to call and ask for my permission simply. Instead, I deviated from the service I was promised with my personal property, attempting to return my truck with an incomplete alignment job. "Very good" and "Experienced" are terms that define the employee to you; perhaps, however, as a former customer charged for incomplete work and alternative specs, the tech decided to change without authorization on my property took all day despite making an appointment was beyond insulting. If this truck is lifted or leveled, a vehicle's alignment cannot stay in the manufacturer's original specs. That is precisely why I provided that paperwork and provided my concerns. The tires were never rotated; as I stated, the tech suggested rotating them after I brought the vehicle back, as the steering was still far off. Why would it be performed, not charged, and indicated as a needed service recommendation by the same tech if he had already completed it? In addition, he suggested the tires were the issue, claiming the different treads affect the alignment; however, these are all four tires of the same type. Despite being told they would tighten the bolt sticking halfway out on the lower front shock bracket for me, I told them to charge me whatever to get that bolt snugged. On both visits, I was assured it would be done as was said; the tire rotation was done since he said that was the issue and was his recommendation. However, within a few minutes of returning to the lobby, sitting next to the bay, I noticed my truck looking through the glass, leaving the bay already without a single thing being done. The tech also informed me he had no time to test drive it when I initially picked up the truck just before closing, contrary to Midas statements alluding to test drive it twice, yet even the paperwork lacks notation if you note it does not even read as a refund as satisfaction had nothing to do with it. One could entirely remove, and reinstall torsion bars and keys and bolts after adjusting the keys and bolts and using ****s and **** stands in under 45 minutes. I am unsure why you are confused about the shock bracket bolt I requested multiple times to be tightened, which happens to be if you read in the paperwork yet was neglected on both visits. That was why I was refunded despite the paperwork not reflecting that adjustment was properly likely to hide business shrink numbers; those Ludacris took two hours for two bolts...this truck has had upper kryptonite control arms replaced, and there are the lower control arms I replaced, Bilstein 5100 rear shocks and Fox 2.0 front shocks and not even two years prior this was all done. Kryptonite steering sway bar links, cry tonight front lower bump stops, aftermarket air ride bags 7500load in the rear to adjust the rear height. Many more parts were installed to contrast Midas and the false claims. I've upgraded before this incomplete service despite Midas claiming my truck is so horribly worn and needs maintenance. Midas can keep coming up with random lies. The Silverado you failed to mention is barely over 100k miles. Also, there's hardly any rust under the truck. It was mostly garage-kept. Regarding it, none of those things Midas claims are accurate, nor were they ever relayed to me or explicitly noted in any paperwork whatsoever. I disapproved of attempting to alter the service I was promised initially; if the alignment had been completed and performed correctly, I would still be upset at the cost, even though outlandish, expecting 600$ for ANY alignment. Still, I would have accepted it as the service was done completely. Suppose a vehicle is lifted or altered beyond its stock height, and aftermarket components are installed to complement those modifications. In that case, it isn't brilliant to expect the geometry of the vehicle and alignment specifications to be the same or even to be able to return to stock in the first place. Willing to debate this publicly with anyone except for Midas, given false statements and uncertain business shady practices, I am certain the "experience" for others will be to steer clear of places like Midas. Even without authorization from the customer to deliver unfinished or incomplete work, this business, the "experienced" and "very good" performing jobs, thinks it fair practice to charge customers the full completed price in the billing.

  Business Response

  Date: 06/11/2025

  the Customer came in to the ********* Location and asked for the Keys to be replaced and an alignment. the truck was lifted (it had a leveling kit on it which raises the front end to make the truck sit level, which changes all of the angles. being in the business for 45 years i have personally dealt with these types of vehicles. The issue being the torsion bars is where you get the height of the vehicle. The specs provided were inputted into the alignment machine to set it to the specs for the lift. There was no way to allow this vehicle to leave or it to be in spec (camber adjustment) unless the torsion bars where maxed out. As for the Tires these tires were worn prior to the alignment being done. (attached is the quote for the tires) another reason why the alignment was not 100% ******* the work was completed. 6.25.2024 truck was dropped off we rechecked the alignment was rechecked at no charge. 7.24.24 is the refund we gave strictly under customer satisfaction for $200.90. This was approved by me the Director of Operations. The truck is not in as good shape as the customer is ********** years old things wear  w regardless how well you take care of it. When doing an alignment you also measure height, the rear left to right is off by 3/4 on an ich if I remember correctly. While I agree that the shock bolt was missed, when he brought it back we tightened the bolt as stated on the *** the wear on the tires would have not made a difference if rotated due to the uneven wear on them, thus the estimate to replace the tires. Midas has a labor rate at that time of ****** per hour. The tech worked on this truck all day from the time it was dropped off till the time he picked it up and stated he needed it back ASAP. that is also why we rechecked it 5 days later. I feel that we did the best possible job with what we had to deal with. Also the work was done almost a year ago, any repair shop can align a vehicle and all it takes is hitting a pothole or curb and that will throw off the alignment. attached is all 3 invoices for the repair the recheck and the refund. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complains about services received at the Midas ******************. location on ***, March 22, 25, & to request a full refund for the subsequent repairs preformed on Mon, March 24, 25. On Sat, March 22, 25, I brought my 09 **** Escape to the shop to replace both front headlight ******************* / replace the right light connector. Upon completion, I drove home, approximately two blocks, & found the right headlight was not functioning. I immediately contacted the stop to report the issue. The Manager on duty (***) acknowledged my concern & suggested monitoring & calling back if the problem persisted, as I was unable to return that same day. I attempted to contact the shop Sun morning, March 23, 25, to report the continued issue, but was unable to leave a message as there is no answering machine. On Mon, March 24, 25, I reached the *** & explained the situation. I brought my vehicle in & was informed I would be charged another diagnostic fee, as well as additional ************** to correct the issue. These additional charges were attributed to my inability to return to the shop Sat, despite the issue being evident immediately after the initial repair and no issue with both lights prior to the service completed Sat, March 22, 25. Ive been a loyal customer of this location for *****. I am deeply disappointed & frustrated with the handling of this situation. I believe this issue with the right headlight shouldve been identified & addressed during the initial service on Sat. I shouldnt be held responsible for additional costs incurred due to an oversight or error on the part of the mechanic. The managers insistence that I pay for the further repairs, despite the issues being directly related to the original repair & no prior problems, is unacceptable. I feel Im being penalized for a problem that shouldve been resolved the first time. Therefore, Im requesting a full refund for the additional charges accrued on Mon, March 24, 25.

  Business Response

  Date: 03/24/2025

  The diagnostic charge was removed before payment however the additional parts totalling $40 was not. We are happy to refund the $40 dollars. The issue found and repaired on Monday was unrelated to the repair made two days prior even though it was on the same vehicle system (lighting). Unable to get in contact with the customer at this time however will happily provide the 40 dollar refund for customer satisfaction.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2024 I went in for antifreeze spill and overheating. I was told that my car couldnt be fixed until Monday since that is when the adequate person would be in. Monday morning I didn't get a call, so I reached out. The person named ******* ******, according to documents that were provided to me, let me know that he was working on my vehicle which I never consented to in the beginning. I wish I would have been advised of the initial issue and I would have decided whether or not to proceed. Once I arrived at Midas, they told me that my vehicle was not ready yet and let me know that another part needed to be changed, and I feel like that person took advantage of my situation since he noticed that I was in distress and wanted to get back home. After waiting ***** minutes for the part to be delivered and installed, I was informed of additional repairs needed, with a projected total closer to $1,900. Despite my concerns, I was reassured that my vehicle would be ready for the three-hour drive back. As the service continued, I was informed that further parts were required because my car wouldnt start. I consented to this additional work, again reassured that my vehicle would be set for my journey. I was advised to drive all the way back to ******* without turning off my vehicle even while I pumped gas. When I was finally told my vehicle was ready, I noticed that it was not running properly, and I was alarmed to hear that the mechanic claimed, your engine is cooked. This was particularly distressing after being repeatedly assured that everything was fine. Ultimately, my car was left immobilized in the parking lot after I paid $2,041.43 to get it "fixed", and I was met with unhelpful responses from the rude and ignorant staff. I had to arrange for a tow back to *******. It's extremely concerning that they would let someone drive off in a vehicle that they knew was not good to drive at all and could possibly cause an accident while on the road.

  Business Response

  Date: 10/22/2024

  I called and explained to the customer the situation. Unfortunately she drove the vehicle approximately 30 miles on the highway with a massive coolant leak and overheating. The vehicle died roughly 1 mile from the shop and was towed in. We had to start with replacing the hose that was broken and the thermostat housing that was so hot that it was melted so we could seal the cooling system to start the vehicle with a sealed system. The customer approved these repairs and stated so in her message to our corporate team. We found the head gasket was allowing engine coolant into the cylinders which was creating smoke from the tailpipe and eventually fowling the spark plugs causing the vehicle to die. We advised to the customer that the head gasket had failed from the extreme heat and was needing to be replaced. The vehicle was not drivable and would need to be towed or repaired. We called several towing companies to attempt to get her the best price possible and she declined these towing options. I offered to have the customer visit a ******************** in ******* where she is living and we would do our best to work with her on the repair costs given the series of unfortunate events. She declined this offer. 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22458434
  
  I am rejecting this response because:
  I was encouraged to drive the vehicle back to ******* even after they changed the spark plugs, and noticed that the vehicle was not turning on. I was ensured that the moment that my vehicle was handed over it would be ready. My communication to them is being misconstrued to their convenience, and from my understanding we were reassured along with the tone of the technician working on the vehicle. If any changes were confirmed, it is because of the reassurance of the technician. Nonetheless, based on their ****** reviews I can see this is not the first time something like this occurs. I hope it is taken into consideration that they were willing to risk us driving back to ******* in a vehicle that was no longer in driving conditions. 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/22/2024

  We are very sorry this has happened to you and your vehicle. This is a very bad situation for you and us as a repair facility. We strive to do our best to give the very best service to every customer and work through any tough situation. When a vehicle is ran for any amount of time without engine coolant the vehicle can will overheat and this can do more damage to the vehicle. The vehicle was unfortunately driven for too long in a high heat situation that resulted in the head gasket failing. As stated in the prior response, we have to seal the coolant system in order to identify this. Due to this situation and our understanding that this put you in a very tight spot, we did our best to make the vehicle drivable to save money on a very long tow bill. Unfortunately the damage was too extensive and it was introducing too much engine coolant into the combustion chamber causing the vehicle to not stay running and eventually not start again due to the spark plugs being coated in coolant. Once we determined the vehicle would not make the drive, we called several of our towing companies in the area and we were able to negotiate a relatively low rate given the distance on behalf of the customer. With all of this said, I would like to reextend my offer to the customer to take the vehicle to one of our locations in the ******* area for assistance in this repair. We understand this is a bad situation and we are attempting to help with the head gasket repair bill. Please let me know if this is accepted and I will coordinate this.

  I am hopeful this will help with understanding the situation and we will be able to find an agreeable resolution.

  Thank you,

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22458434
  
  I regret to inform you that I will not be returning to any Midas location in the future. The level of customer ********************** I received at your establishment has left me with no desire to seek services for my vehicles at Midas again. Contrary to your previous response, your employees did not inform me that my vehicle was unfit for the drive. Instead, they encouraged me to proceed with my trip back to *******. Fortunately, I was able to detect that the vehicle was not running properly before attempting to drive away. I hope you recognize that your staff's actions were inappropriate. While I understand that your employees have financial incentives, this is not an acceptable way to conduct business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Dec 8 2023 at 9:30am cst, I went online midas and scheduled a appointment. At 10:30a I called facility and confirmed 1:30p oil change appointment. At 1:25p I arrived at midas. At 2:16p I paid and receipt #*******. I waited for technician to pull truck up to customer ********************** area. when technician got out he went to passenger side and 'adjusted' mirror. What he really was doing was pushing the mirror back into the frame. As I was going home, going across ************************************************ , traveling east, the passenger side mirror fell out of frame. I called midas when I got home immediately at 2:42p. They said they would call back. No response, I called again at 2:51p and was told to bring it back. I informed them it would be 20 minutes before I could get back.I arrived at 3:25p. manager & other guy said they won't fix it. I asked for technician and manager said he's on break, unavailable. I called midas Corp and got a claim #*******.I request my mirror to be fixed.The facility has video surveillance cameras and all phones were recorded according to midas.

  Business Response

  Date: 12/11/2023

  We have ordered a new door mirror for the customer. We are replacing this free of charge. The customer is more than satisfied with this solution.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/22/2022 I noticed oil spots on my driveway .Went to Midas in ************ on First Avenue. They did an oil change with dye and told me I needed a new head gasket. They had the car until job was done on 7/16/22. Took car home I noticed oil spots in my driveway. Took it back to the store. They put up on rack told me it was blow by, from the job that was done , they cleaned. whipped it off said would drip little but would go away.Note this car is a miata convertible was put away for winter. When got it out I still had oil drips in my drive way. Another note 764 miles since service, head gasket was done.I took it back to midas on first ave ************. They put car on rack let me walk back and told me it was the power steering pump leaking. They said I should "sell the car" it would be $3700 to fix it. I went home called three other service places ask for price for power steering pump. Went with lowest, had them order part, made appointment. Part came in I took car in, was not power steering pump it was a bolt that had been damaged by someone on the lower crank sleeve, after seal put on oil was still leaking. The recommend replace the engine.My position is Midas did not correct the problem by putting in new head gasket. They were not correct in telling me to replace the power steering pump. They may have stripped the bolt was leaking when the tried to tighten it, to stop the oil leak, I have no proof of this. They told me there may have been 2 leaks. Was the power steering pump that was told to me on the rack in there shop one of these leaks? The other shop ordered the part and it was not the problem. At this time I am asking for a refund of $1758.72 head gasket repair plus $67.00 oil change.

  Business Response

  Date: 08/28/2023

  We are issuing a refund for the repairs done. This will be delivered to the customer this week.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th 2023 I paid **** for labor to put on my struts after 5 and 1/2 hours **** didn't bring the parts so I demanded a refund and I was at work at the time so I asked him to put it in my car he only put $310 in my car I had to wait until the next day I called and he said he would put the rest on my card because I did use a card for ************************************************************************************************************************ I could apply the other 20 on my bill on Wednesday when the services get done. I talked to my bank yesterday and I can show proof of the transactions he never returned anything he just swiped another 100 off my card when he was supposed to return my money after getting home I also noticed that one of my two brand new struts that I had when going to the store that I gave to him to check out was not in my car I need reimbursed for those too

  Business Response

  Date: 07/03/2023

  Customer's document *********************** clearly shows the servicing MIDAS is in **********, **. The complaint has been directed to the wrong business. Please redirect to the appropriate MIDAS location.

  Business Response

  Date: 07/06/2023

  Customer has come into our ******************** location that the original ticket was made. We did confirm with him refunds have been processed, and he was kind enough to show us his account verifying that there was not a double charge of the $100. All refunds have been made, at this point his bank is stated 3-5 business days to reflect the amount back into his account. We have done all customer has asked for at this point and feel that we are trying our best to make it right.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get oil leak fixed at Midas. Got oilchange 2 months later elsewhere and they said I have a bad oil leak. Took it back and was told old manager was fired due to upchanging and behavior issues. Midas new manager said I have several leaks and he's unsure if they are at fault. I spend almost 3k. My vehicle still has the same issue!

  Business Response

  Date: 05/26/2023

  ********************* the area Director met with ******************** at the shop to determine what was leaking from her vehicle.  It was determined she had a oil switch that was leaking which we replaced free of charge and she has power steering lines that are leaking as well.  ******************** has an appointment in 2 weeks to have the power steering lines replaced.

  Customer Answer

  Date: 06/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an oil change, oil was not drained yet 5 quarts was placed in. My engine blew 4 days later. They replaced my engine its been 6 weeks and there are still issues with my car and my car is still at a shop. Midas never called to apologize and I was never given a refund for my oil change, my toe I had to get off of an interstate that my car blew up on and the bus fare I had to pay due to not having my vehicle.

  Customer Answer

  Date: 03/23/2023

  Midas 

  ********************************************************

  **********

  Business Response

  Date: 04/04/2023

  Sorry for the delayed response.  We have spoken with *************** and apologized for not following up with her.  We have sent her a check reimbursing her for the oil change and the tow.  Her vehicle is at a friend of hers shop being looked at.  We have been in communication with him trying to resolve the issue.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently contacted the manager of the midas in ********** on Euclid, his name is ***********************. I wanted to get the spark plugd changed in my 15 year old sons car. I later sent me a text message telling me not to bring the car to the shop but to bring it to his house which I as not comfortable doing but he does run the shop so I figured ok I will do what he said. Needless to say the plugs did not get changed my sons good running car no longer runs. Now I understand that this did not happen at midas but **************** is the store manager and acting as a agent of midas told me to do this. My son does not have the money to pay another person to fix what **************** did to his car, and is now heartbroken. I dont know how much midas is respnsible for this but they are responsible for there manages actions. All I want a affordable way to fix whaterever **************** did to mess up my sons car, I contacted **************** about this and he said my son was screwed. I have the text messages to support everything I have stated, and my son was there at **************** house. Thank you for your time.

  Business Response

  Date: 01/09/2023

  To whom it may concern,

  ************************* the area Director has been in contact with **************** and apologized for the situation.  **************** has agreed to bring his car to the shop where we will perform a "free" diagnostic inspection even though the vehicle has never been to our shop.  We will work with him financially on any repairs the vehicle may need. 

   

  Thank you.

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************