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Business Profile

Optical Repair

Real Optics Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Real Optics Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Real Optics Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 2022 transaction. I ordered glasses with specific lenses and cootings and paid for them. I confirmed the items at the time I paid. Glasses deliver and the confirmed it was the items I ordered. I inspected the product and it was a lesser lens and did not have the coating I paid for. I was told by *****, the manager that they would make everything ok and get the proper lenses that I paid for. For the next month I called ***** who took my calls to say the were too busy to get find the correct lenses. After a month of this, ***** said they can get the lenses I ordered and they were expensive, and they would eat the difference. She would call back with details. When she called back she said it would cost me an additional $380 on top of the $340 I already spent to get the exact items they already agreed to when they took my money. And if I took the lenses there would be no warranty or returns. I want the lenses and coatings that I ordered at the original agreed rate with a warranty against incorrect prescription and lens and coating defects.

      Business Response

      Date: 12/27/2022

      To Whom It May ****************************** regret that we have been unable to make our Mr. ***** happy. 

       

      We spoke with Mr. ***** on approximately November 23, 2022 and advised Mr. ***** that we would be happy to give him a full refund. We advise Mr. ***** that he had 14 days to return the glasses and he did not return them. I again offer to refund **************** purchase, and will extend the time frame another 14 days from today.

       

      Please let me know if I can be of more assistance.

       

      Sincerely,

       

      ******************************** / General Manager / Real Optics, Inc.

      ******************************

       

       

       

       

       

       

       

    Real Optics Inc is NOT a BBB Accredited Business.

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