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Business Profile

Pawnbroker

Pawn Specialist

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put 3 of my vehicles in ****, I was charged 30% interest, the **** shop broke the contract and left 2 vociemails on my phone threatening to do so, i never once cause any problem with the payments, time frame etc. So the amount I borrowed ***** interest ***** 30 day 5 days grace period because he's been nice and was the same amount for the box truck both are valued at ****** a piece, I was there every time to make the payment and **** one of my truck there 4 months ago and came back with a brand new plow on my truck and he really wanted to take it and did and I have all the ***** of so I need as much help as possible it very hurtful that this happen to me from a community business he has a nice **** shop and a car lot side by side and on a week later he asked me do I want my stuff out of my pick up truck I said yes because it w a s very personal so I went there to find out it was taken also I call the police and after that 2 days later he moved 40 vehicles off his lot and ran away I'm back and forth from Desmonies to ************ IA and I would never go there because he's armed and dangerous and knowing that he stole that much plus another truck I was a good customer and he got away with my trucks and my box truck full of my stuff

    Business Response

    Date: 02/24/2025

    IN REGARDS TO MR. ************ DID NOT BREAK ANY CONTRACTS, HE ACTUALLY TRIED TO PULL SOME B.S. WITH A 3RD PARTY PERSON INVOLVING THE **** OFF OF A TRUCK THAT WAS ON LOAN.

    WE GAVE HIM ALL OF THE TIME THAT IS ON THE CONTRACT, PLUS THE 5 DAY ***** THAT IS NOT PART OF THE CONTRACT WE GIVE IT OUT OF THE GOODNES OF OUR HEART.

    WE CLEANED OUT THE VEHICLES ONCE THE TIME WAS UP, WE ARE NOT REQUIRED TO KEEP PERSONAL PROPERTY BUT WHEN I SAW THERE WAS SOME PERSONAL STUFF I SAVED IT.

    IT WAS APROX 3 WEEKS TO 4WEEKS LATER THAT HE CAME IN TO **** A TRAILER, AT THAT TIME I ASKED IF HE WANTED HIS STUFF, I GAVE IT TO HIM, HE SAID THERE WAS MORE STUFF MISSING THAT I WAS UNAWARE OFF.

    HE THEN PROCEEDED TO CALL THE POLICE TO FILE A THEFT, THEY INFORMED HIM IT WAS NOT THEFT.

    OUR CONTRACT IS FOR THE **** OF PROPERTY WITH THE OPTION TO PURCHASE BACK IN THE ALLOWED TIME, WE ARE NOT REQUIRED TO CALL CUSTOMERS OR SAVE ANY PERSONAL ITEMS.

    IF WE ARE ALL OF THE THINGS HE IS SAYING WE ARE WHY DOES HE KEEP COMING BACK AND DOING BUSINESS?

    WE GAVE HIM ALL OF THE TIME PLUS SOME.

    AS FAR AS RUNNING OFF WE MOVED A CARLOT DOWN THE **** THAT WAS NEXT TO THE PAWN SPECIALIST.

    OR BEING ARMED AND DANGEROUS ????

    WE HAVE BEEN IN BUSINESS OVER 25 YEARS WE ARE FAIR AND WELL LIKED BY OUR CUSTOMERS.

    THANK YOU

     

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