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Business Profile

Recreation Center

Kids Empire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids and niece and nephew to kids empire for my daughters birthday. When I arrived I had to fill out a waiver for a child who wasnt listed and so did my sister. When it was time to pay to get in we had an issue because I asked to pay in one transaction not two. The associate went and asked his manager whom came over and had a nasty attitude. I then requested my money back as we exchanged words bc of her attitude. She advised I would have to wait 3-7 business days to receive my money back after corporate approves it. I never got the refund so I contacted my bank they started a dispute. Now here we are January 2nd and my bank has denied to claim due to lack of evidence. They took ***** back from me from the temporary hold. Kids empire now owes me ***** my money back. I called nobody could give me a number to corporate. They only gave me a email. *** tried to email and have gotten not reply. I just want my money back bc we left and Im not just giving away ******. The associate also failed to give me a reciept due to us exchanging words. I called that same location and the woman who was the manager there in September is no longer the manager. This was a horrible experience and I will never step foot in ******************************* kids empire again. Attached is the day the money was taken out my account the day my bank reimbursed me the day they took the money back and two emails I emailed in September. I just clearly want my money. I can also provide a picture with a time stamp right before we went into the location and can provide a picture of the location we ended up going to after we left with a time stamp that will indicate what time we got to kids empire and what time I got to the other location. Theres only a hr difference which will show we did not stay to play

Kids Empire is NOT a BBB Accredited Business.

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