Reviews

Review Details

• Review fromMary O

  Date: 08/28/2023

  1 star

  Mary O

  Date: 08/28/2023

  I had the worst experience with a cab company at the ****************** yesterday. I have been taking cabs frequently for business for 40 years first, the direction sign at the airport pointed to the east to go out to the island that is labeled taxi. That, however, is not where you go to get a cab. After I had that confusion, I watched several other people have the same problem. when I found the taxi stand/*****, I spoke to the employee who was rude, argumentative, and did not have any listening skills. I finally was able to sign up to be on the list for a cab, I told the woman I thought she should be aware that the sign was incorrect and cost me several places in line. She told me she would take the taxi away from me and if she ever sees my face again at the airport, looking for a cab, she will not give me one. This person should not be in a public/customer facing job. She was outrageous and disgrace to her company.
  

  Yellow Cab Company

  Date: 09/05/2023

  ****, so sorry you had a bad experience. We have been at the ****************** for over 25 years. We have video footage of our cab stand. First of all, I'm all about helping people if it wasn't for our customers we wouldn't be in business. We went through the airport as a customer coming off the plane and is very accommodating to find the cab stand coming off the plane by following the signage. I did go out and see your confusion of walking out the door and looking at signage outside. That can be confusing if you're standing outside the airport and trying to locate the cabs and not following cab signage inside the airport. We will address that thank you. As far as what you stated about our employee, I did not see any of that in the video. This is actually the first time we have had a bad customer service experience. I understand your frustrations, I did see we were very busy at the time and sorry for any inconvenience to you as we strive to make sure everyone has a pleasant experience. I will use your experience and educate our employees on customer service. We will play back the video to our employee and for future reference how could we have handled it better in this situation. Thank you for your time and again sorry for any inconvenience. Yellow Cab has actually been in ********** for over 105 years and take our customers feedback very seriously. Thanks again for the information. We are again very sorry and will do everything we can to take a not so good situation and make it a better experience for all.