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Business Profile

Towing Company

J & E Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10th I hired them to tow my car from my home to Big O Tires. That went fine but from that time of writing this (July 12th) I have called multiple times for an invoice so my insurance will pay me back. My wife has also called on my behalf. We have been promised that managers will call us back or that we will receive the invoice via text or email. Nothing. We've been very patient and all I want is an invoice. I also have the digital receipt available if needed.

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28, 2023, J & E Towing towed my car 3 miles. I was quoted a price of $100 for the service by phone the evening before. When the car was delivered to the destination, the driver had a charge on his computer receipt of $129. When I told him that was not the price I was quoted, he said he could do nothing about it at that moment, but to call the dispatch, who would refund the overcharge. I contacted the office, and was told I would receive a refund of the price difference. Although I have spoken with him numerous times and he stated the refund would be forthcoming, it has not materialized. He now won't answer when I call. I want the $29 refunded.

J & E Towing is NOT a BBB Accredited Business.

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