Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2023, I purchased a selectivend vending machine from ***** Club. I paid ******* for this machine, which was delivered damaged by the shipper. I purchased the exact items and read through the entire rebate guide. I submitted my rebate request over 6 months ago. The gentleman I have called a few times told me he is over sales. He tells me he will find an answer and call me back, but no calls back. One day, he was out of the office and I spoke to his manager. He promised me a call back as well, but I still have no calls back. They tell me they need to contact the accounting department to find out what's going on. Can someone, anyone, please call me back or email me? This is a good chunk of money for a small business. And to be honest, this is the ONLY reason I even bought a vending machine. This would be a an amazing offer if it was not such a hassle. Again, I am a small business owner and don't have time to chase people down, when I have followed every step exactly.

  

  Business Response

  Date: 10/29/2024

  Hi ******,

  We are so sorry for the mishandling of your rebate processing.  I believe that we had too many people touching this back when we last discussed it in August, that it ultimately didn't get responded to as it appears too many assumptions took place as to who was working on it.  Your online submission from May 13, 2024 only had receipts attached totaling $180.44 and the rebate submission was noted as being for $1,146.58.  Can you please send the full list of receipts via this BBB form or via email to ************************************ and we will have the rebate rapidly processed for payment.  Once all the receipts have been received we will have the payment issued to you with 7 business days.  Thank you. 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22399849
  
  I am rejecting this response because: the last time I spoke with someone over the phone, they confirmed all of my receipts with me, each and every single one. This is not professional at all. This will be the third time giving your company my receipts. This is such a waste of EVERYONE'S time. At this point I have spent at least 5 hours of my life chasing your rebate. I believe your company needs a better process for this. I have uploaded my receipts for the third time to the email. I have rejected your response, until the rebate is sent to me.

  
  Sincerely,
  ****** *******

  

  Business Response

  Date: 10/31/2024

  Hi ******,
  
  We received your emails yesterday.  The receipts have all been submitted and processed through our Accounting team.  A check for $1146.58 will be issued and sent tomorrow, November 1st, to:
  
  ******************************************************************************
  
  This will be for the full amount of the rebate submission.  We sincerely apologize for our mishandling, and for the frustration this has caused.  That said,please also cash the check for $180.24 that you received in late August when you originally reported receiving that check and that it didnt match what you had submitted on your rebate form.

  Thank you

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as I receive the check they promise. As discussed before, I have been told things will happen but they have not.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incentivized by ***'s Club rebate program to buy this vending machine a few months ago. Of course I completed everything per the rebate instructions; however , I never received my rebate refund and also got ghosted by *********************** of Selectivend whom I was in contact with originally via email.

  

  Business Response

  Date: 10/05/2022

  We contacted **************** regarding his rebate submission.  It appears there was a misunderstanding by both parties with regards to the submission being received as **************** advised us that he sent the rebate documents by ******  He could not provide the ***** tracking number so we could verify that the ***** envelope was delivered to us, but said he still has copies of his receipts.  We asked that he please scan and email them to us and well promptly have his rebate processed for refunding.  During our conversation we also discussed his email exchanges with ************************  **************** emailed ***** in July and again in August, to which ***** did respond.  We had our IT Department investigate if additional incoming messages came through our email server after the last email exchange on August 16th and no new incoming messages were found.  We wanted to assure **************** that in no way was he being avoided.  He agreed that he did receive responses to his messages.  Our business hours are Monday Friday from 8 am 5 pm CT and were always here to assist during those times.  **************** will try to email the receipt copies to us yet today and we will get them processed for him right away.  We had a positive conversation, and he was satisfied with the handling of his rebate now that everything has been discussed.  We appreciate ****************** business and look forward to helping him for many years to come.