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Business Profile

Air Duct Cleaning

Preferred Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/28/2023 - Paid $556.35 for Vent and furnace cleaning. Fast forward to 11/30/23, I had to call furnace repair to check our a noise concern. It was discovered that the blower motor was caked with dust and large dust *****, evident that no furnace cleaning ever took place. I contacted company and they admit their technician "forgot" to clean it resulting in all of the vent dust and debris to be blown into my motor and left to eventually result in needing replaced. I have requested full refund of service, which is less than the full $600 parts and labor. They will not comply and have offered $85 first round and now $300. The furnace repair company have stated I am very lucky that my house, with 3 toddlers, id not catch fire. I have full text messages with conversations that I can provide as well as pictures of the blower motor and statement from FOPS plumbing and heating for this companies negligence.

    Business Response

    Date: 12/11/2023

    We have spoken to the customer and are working on the refund currently. 

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service date 10/24/2022. The crew showed up for appointment. They were told the ducts likely had not been done before. The house was built in ****. They spent only one and a half hours (maybe) on site. They took before pics they never showed me. Did a hurry up job and left. Became apparent after a week or so they had done a lousy job, dirt and dust coming out of vents. Called them back and the owner came back a second time and tried again. Drilled more holes and beat and banged on return ducts sending a large amount of dirt on to the floor. Their equipment was not powerful enough pull it out out to the filter equipment. I decided to call another contractor at larger expense. Second contractor showed me pics of what they missed (a lot). He spent more than three hours completing the job. All is good now. Contacted ************************* (owner) by text regarding a refund on or about the end of December. After speaking with **************** he agreed to refunding about 75% ( $250) of the bill on 01/27/2023. Haven't seen anything yet. I have a text stream laying out most of what I have said.

    Business Response

    Date: 03/13/2023

    Here are some of your before and afters of your home! We did talk and agree on a $250 refund yes and it was sent out in the mail. We have not heard anything back since so we assumed all is well until this complaint. We want to make this right to make sure eveyone is satisfied! Please reach out to me and we can get it solved! Also thank you for your time and we will be waiting to hear back from you.Before 

    Customer Answer

    Date: 03/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************

    Customer Answer

    Date: 03/14/2023

    At this time, I have not received anything by mail for this issue. They need to check on the status of the check they claim to have sent.

    Business Response

    Date: 03/23/2023

    The refund was all taken care of this morning! Thank you for letting us make right! We appreciate your time and reach out if we can assist in any way

    Customer Answer

    Date: 03/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The issue has been resolved. Thank you for your time. 


    Sincerely,

    *************

Preferred Home Improvements is NOT a BBB Accredited Business.

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