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Business Profile

Roofing Contractors

Giese Roofing CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Giese Roofing Co to fix a leak in the roof around our skylight and they sent a group of men to do so. Assuming they had taken care of things we hired a plasterer and painter to repair the indoor ceiling damage that had occurred from the leak. However, within two weeks the first rain that we experienced showed that the roof was still leaking and this damaged the ceiling we had just repaired. We contacted the company and they subsequently sent a man to evaluate and he said there was nothing he could do. No further work was done and they did not repair the roof as promised. We then had to contract with another person to do the job and repair the roof. We have since sold this house. Giese Roofing is now seeking payment of $1471.25 for a job that was never done.

    Business Response

    Date: 12/28/2022

    Hi ****,

     

    Please see my response regarding the claim listed above stating regarding repair issues.

     

    Giese Roofing was contacted by ************ in the fall of 2021 requesting an inspection of his skylight leak. There was a tarp covering the skylight to prevent further leakage at the time of our inspection. After our inspection we provided the attached quote to ************ stating two options for repairs within our capabilities. We were later contacted by ************ to complete the roof repairs.

     

    In March of 2022, we sent our employee onsite to begin repairs of the roof. Once our employee removed the tarp he discovered there had been previous attempts to repair the skylight and the area surrounding it. We were able to seal the drainage weeps, clean and apply new caulk (Option 1) but were unable to complete any additional work because the damage from the previous repair attempts was too severe. We contact ************ to inform him the issue is with the skylight (glass contractor) and not the roof surrounding it. He would have to replace the skylight to prevent future leaks. We sent ************ the attached invoice discounting the quoted amount because we completed the repairs using one employee not two as indicated on our quote.

     

    Giese Roofing does not provide a warranty for roof leaks on existing roofs in which we were not the installation contractor. We sent a fair bill for the labor and materials incurred to ************.

     

    Regards,

    *******************************

Giese Roofing CO is NOT a BBB Accredited Business.

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