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Business Profile

Trucking Transportation Brokers

Truck Country

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for Truck Country's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Truck Country has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Truck Country

      2099 Southpark Ct Dubuque, IA 52003-8095

    • Truck Country

      PO Box 693 Dubuque, IA 52004-0693

    • Truck Country

      2350 W 76th St Davenport, IA 52806-1175

    • Truck Country

      Highway 11 Shullsburg, WI 53586

    • Truck Country

      PO Box 3329 Des Moines, IA 50316-0329

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complain will go with my first complain as same issue happened in different state but same business (freightliner). I will upload documents here for ********* ** and if more information is needed, please let me know. everything was explained in my first complain. wrong parts were replaced by both businesses. After I paid all that money they replaced correct part, after they were told to replace def pump.

      Customer Answer

      Date: 01/17/2024

      ******** This is the number Ive received from my first complaint please let me know If i have to resubmit it again 

      Customer Answer

      Date: 01/19/2024

      Tell us why here...To whom it may concern code came on, on my freightliner Cascadia **** which stands for DEF pump. I stopped at truck center companies at ***************. they plugged their computer on, and it showed a code ****, as it states on the 1st page of a bill. they decided to go different way and replaced some def lines, you can read on supporting documents. I paid the bill and went on my way. I made it 120 miles to ********** ** and light came on again for the same code, i called them and told them I will be stopping in ********* ** truck country freightliner. those guys scanned the truck and found same code **** they told me but didn't put in on a description ***** ***************** they wanted to cover for the guys in *******. **** guys replaced def dozer and some other stuff as supporting document s will show. Paid the bill again and went on my way. made it about 90 miles and I got the same code on my truck. on my way back I stopped at Lincoln again, they scanned my truck again and said o yea your def pump needs to be replaced. I think I was played like a fool for this as I stated to them about replacing my def pump, but they know better. I will submit another claim for freightliner *********.
      If there is anything else, you need please let me know.
      thank you.

      IM unable to proceed when I upload files, I will try two separate messages.

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