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Business Profile

Gazebo

Grain Bin Gazebos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/12/23, I sent a check for $2700 for a screen kit. It was cashed and I waited for it to arrive. 6/25/23 I texted ***** regarding delivery? She replied she was checking on the order. She said she had 2 returns from *** and the manager was on vacation. We did have a phone conversation on 7/7/23 regarding the "when" I might receive it. I did receive a package that was labeled screen door 8/16/23. I did not open it because I felt it was not big enough to be the entire kit. I texted her again 9/4/23 and requested a refund because the summer was almost over. She replied on 9/6 and said I had received the order. I told her it said screen door, but it couldn't be the entire order. I opened the pkg and it was one screen panel. 9/19 she said she would call and it "would be fixed one way or another!" She apologized that she wasn't as responsive as she should be. 9/23 she texted, "Can I call you on Monday?" I mailed the panel to her since I did not hear from her regarding the order. 11/17 she texted that she was tracking the "full" order and not ignoring me. I texted her 12/7 and asked, again, for a refund. I have not heard from her since. 1/2/24 I sent a letter requesting a refund. My attorney sent her a letter and she replied that she was tracking it. I don't know what to do now - suing them will cost me more than the amount I paid. I am beyond frustrated and disappointed. **** and ***** have been good about answering questions and helping with the actual gazebo construction. I don't know what to think about how she is treating me now. I am not lying, I have not received this order. The reason I ordered this kit was because we have had problems with birds roosting in it overnight and making a big mess inside. They claim that birds will not get into the gazebo, but that is not our experience. Construction is so "easy that **** can do it". We were unable to do it ourselves; ***** found 2 men from ******** to put ours together and I paid them $2500. False advertising.

    Business Response

    Date: 07/08/2024

    We sent her the kit and she said she did not receive it so we sent it again . we have the tracking info and she recieved it twice she owes us $2700 for the second kit

    tracking numbers for 1st shippment *** 1z3ae1850319517544   same shippment 1z3ae1850314784158 sent 7/11/23

    replacement kit #2 1z3ae1850321530159 august 15th, all were delivered

    we also talked to her attorney he tracked the numbers and *** delivered them and advised her there was nothing more than she can do.

    Please tell her to send us the $2700 she owes us on the replacement kit she lied about not recieving in the first place

    Customer Answer

    Date: 07/08/2024

     
    Complaint: 21951897

    I am rejecting this response because:  I have NOT received one kit let alone two.  The one package I did receive was ONE panel and I sent it back to them.  Let them get a search warrant - I don't have any screen kits.  Wow - I can't believe they think I have any screen kits.  Where is the "I will make it right" that she texted me?  I guess I'm out the money that I sent.  I certainly am not paying for another one that I never received.  I would like to see the *** slips that said it was delivered.  The one that she sent me said it weighed 1 lb.  That would not be enough weight for a kit.  SO DISAPPOINTED IN THIS BUSINESS!!

    Sincerely,

    *********************

    Business Response

    Date: 07/22/2024

    I have responded and she got two kits and owes us $2700 we provided tracking numbers with weights.

    Business Response

    Date: 07/22/2024

    I have responded and she got two kits and owes us $2700 we provided tracking numbers with weights.

Grain Bin Gazebos is NOT a BBB Accredited Business.

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