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Business Profile

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El Jalapeno Mexican Grocery Store and Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El Nuevo Jalapeno advertised on their ******** page on 9/3/22 that the cover charge to enter their establishment was $30 before 10pm. I arrived at 930pm with my boyfriend. I was asked to pay $80 total. I asked ***** (the owner) if this was correct and he said yes. I went into the establishment, found a table, pulled up their advertisement on ******** and went back and showed him that it said $30 if you enter before 10pm and he charged me $40/each. I also told him that he only charged a friend of mine and her family $30/each. He said he didn't make the post on ********, so he wouldn't honor it. I told him I'd contact ***** (his wife and co-owner). ***** told me that she wasn't in charge of that and to talk to *****. I explained I already did, and he said since he didn't post the advertisement he wasn't honoring it. She told me that the $30 cover charge was if you bought tickets in advance, but that's not what the advertisement said and that's not how my friends paid $30/each. She ended up telling me that she would tell ***** to give me a full refund, but that I'd have to leave. I told her I'd prefer to stay and pay the $40. I went and told ***** that false advertising and overcharging is not professional and I could take them to court for it. He apologized but did not make it right. I've attached a screenshot of their advertisement from their ******** page for your review.

El Jalapeno Mexican Grocery Store and Grill is NOT a BBB Accredited Business.

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