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Business Profile

Propane

River Valley Cooperative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told my account is a prepay account 4 years ago when I started getting fuel delivery. This means they will deliver whatever amount of fuel that's equal to the money in the account. All of the sudden they are saying I owe money and my account has been closed for non payment because they delivered more than what was in the account and this was not agreed on by me since it is a pre pay account.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has to do with billing errors that have gone on for at least the 2 years. We sign an annual contract to lock in the price of the propane and the monthly payment that is automatically deducted from our bank account. Our balance on account in consistently incorrect, credits are not applied, and I'm given different information each time I inquire. Our current payment is $150.00 per month. In August they illegally deducted $655.00 and even they do not know why this amount was taken. This caused overdraft fees with our bank. We are still waiting for River Valley to credit us those fees. I initially thought this was ************ errors, however now I believe this has to be intentional fraud. I can believe any reputable business would operate like this. All I want is a corrected balance with our credits and correct statements going forward.

    Business Response

    Date: 11/21/2022

    See attached doc

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Propane was deliver without authorization to a clearly unoccupied property formerly my residence. I was not under contract to have propane placed in my propane tank with out calling to authorize such fills per our agreement. On August 2, ************************************************************************************** with a bill for $602.83. I never asked for nor authorized this service or charges. I called RiverValley coop and spoke with ****, who was rude and condescending, and was told that they could send someone out to take the propane back but it would cost me $360.00 at a minimum. Does this sound reasonable? I need to pay for them to take back something I never authorized? This tank was scheduled to be removed from this property. I am now going to incur an additional expense as a full tank cannot be transported. They have damaged me and I want them to resolve this issue at their expense not mine. I should be held faultless as they have damaged me.

River Valley Cooperative is NOT a BBB Accredited Business.

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