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Business Profile

Hotels

AmericInn by Wyndham Fairfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this motel 6/29/2023 and 7/04 - 7/05/2023. Points were used to pay for the stays but the motel also charged my **** for these nights. Over 20 phone calls to the motel and customer service were made along with several emails to the customer service. Each time I reached out to the motel and customer service I was promised a return call to resolve this issue. No return calls were ever made by either. We disputed the charges with our credit card company and the charges were finally credited to our account. There are also inaccurate point credits and charges. With all the frustrations with them ignoring my calls and emails I'm not going to put myself through this again with them. My main goal is to bring this awareness to you and others as I feel they attempted to take money from me, but I caught them and pursued redemption. People trustingly give them their credit card information when checking in. I'm sure this happens to others, but they may not catch it. Had the customer service or motel rectified the situation on the first call I wouldn't feel the way I do now. The customer service offered us **** points for our time and frustrations. My wife and I have spent over 30 hours on this issue. This offer is not acceptable. That would be the equivalent of thirty cents an hour of our time.

AmericInn by Wyndham Fairfield is NOT a BBB Accredited Business.

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