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Business Profile

Magazine Publishers

Mango Life Media LLC (dba iPhone Life magazine)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29, 2024 I was charged $47.88 from Mango Life Media, LLC for an automatic renewal. To my knowledge, I never subscribed to anything from this company, and would like a refund for this renewal and to be unsubscribed from their automatic renewals.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received notice of a charge for a product I am not aware of as follows:$83.88 to Mango Life Media on my PayPal account. *************************

    Business Response

    Date: 01/08/2024

    Hi ******,
     
    I just left you a voicemail regarding a charge of $83.88 from Mango Life Media on your paypal account and related BBB.org complaint filing. For reference, Mango Life Media LLC is the parent company of iPhone Life. This charge was for a renewing subscription to iPhone Life Insider which we hope you are enjoying. However, if you are not wanting to keep this subscription, no problem, we offer a 60-day no questions asked money back guarantee on all purchases and you are well within that 60 days.
     
    If you would send us an email to ******************* and either request a full refund or let us know that you want to keep this subscription we would greatly appreciate that. Thanks.
     
    Please let us know if you have any further questions or concerns.

    ***********************
    COO at Mango Life Media LLC / www.iphonelife.com

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tue May 9, 3:40am Paid with PayPal Summary Subtotal $83.88 Delivery $0.00 Estimated tax $0.00 Total $83.88 Apparently, the company publishes virtual or hard copy magazines dedicated to Apple and non-Apple cell phones. I'm not aware of ever subscribing to any such magazine and have little interest in such a publication.

    Business Response

    Date: 06/12/2023

    Hello Mr ***************************** is my understanding that our customer service team returned your voice mail and issued a refund for the $83.88 charged to your account. We have a ****** no questions asked refund policy on our insider subscriptions and that refund was issued the same day. Attached please find a copy of that refund notice.

    Please let ** know if we can be of any further assistance to you at this time.

    Sincerely,
    ***********************
    COO at iPhone Life
    Mango Life Media LLC

Mango Life Media LLC (dba iPhone Life magazine) is NOT a BBB Accredited Business.

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