Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have called for the past week and a half. I have left (3) messages with no returned phone calls.Yesterday, I had a very unpleasant and accusatory conversation with miss *********I informed miss **** that your phone system had a bad echo when I first started talking to her. It was difficult to hear because of the echoing.I called to straighten out a problem. My father is 80 years old, he still comes into the shop daily, but he has the onset of alzheimers. Instead of trying to assist me Miss **** kept talking over me and telling me that we were responsible for bills and she quoted a 14 day notice policy but she never transferred me to anyone there that could review our business account to settle.Yesterday, Miss **** was happy to interrupt me, talk over me, make snide comments, accuse me of yelling at her, and then hang up on me instead of trying to assist me while I was trying to talk to someone in your accounting. That's not the way to interact with customers.As of yesterdays date (01/20/24), I still wish to settle any payments that *** be owed and going forward CANCEL ANY & ALL BUSINESS that is between ************** MOTOR & IMPLEMENT and TODAY PUBLICATIONS.This is the second day in a row that I have e-mailed you.I still wish for someone in your accounting to contact me regarding settling our business account. Thank you!****************************************************** ***************** shop#**************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were called by the company to advertise in some publications. We authorized 3 publications for $200.00 each and gave them a purchase order number for $600.00 total. We paid them for 3 invoices which were $910.00 which was already over the agreed amount. On the last payment made on 4/18 I noted that the purchase order was now used up and they would need a new one in order to get paid for any additional advertisements. We continue to get bills totaling over $1,760.00. I called several times and tried emailing them to ask why $600 became $1,760 but they kept telling me that we did not cancel the additional advertising in time. They had not printed most of these advertisements when I told them we would not be paying any additional ******** and that we did not approve the advertisements. I have asked them to stop contacting us and that we are not interested in advertising with them, but I continue to keep getting new bills including one today for another $170.00 that is not approved.