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Business Profile

Custom Home Builder

Roegner Builders Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We first met with Roegner Builders in August 2022; recommended by ******** ************** as a licensed ******** window installer. Our new windows were ordered last fall with a delivery date of January 2023. Spring installation was put off due to lack of communication with pricing and loan possibilities. A new date was set for June 5th. After I reached out to confirm on May 31st and June 3rd, we were told that they were behind schedule. I texted through the month of June to set up a new date with no reply. Finally on July 7th, I was told via text our job was scheduled for July 24th week. I texted on July 23rd for a time of arrival for the week with no reply. No phone call or text to let me know what us happening. No one has shown up.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roegner Builders, owner **** Roegner, is the company we contracted to remodel our kitchen, breezeway and laundry room. Down payment of $23000 was made November 19, 2022. Deposited by Roegner Builders on November 21, 2022.Between then and May 2023, the only work received was digital design work for kitchen cabinets and a drop zone. A 3 step staircase was also installed. We were informed by an employee of Roegner Builders that the employees were no longer being paid.Spoke to the owner, ****, on May 31st with him indicating that new personnel would finish the job. Follow *** with **** have been unsuccessful as he has ignored phone calls and voicemails.We have been told he may still be operating and bidding on jobs but not fulfilling the jobs.

Roegner Builders Inc is NOT a BBB Accredited Business.

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