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Business Profile

Heating and Air Conditioning

Prusha & Sons Heating and Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my house Nov 2021. Prusha installed the heating and air units before I moved. It's under a 5 year warranty. Prusha came in the summer to fix it. It lasted one day. I have left numerous messages for them to come back, but they do not return my phone calls. Now my heat isn't working. They still don't return my messages. I've looked into other companies to fix the problem but would be over $****. I have a warranty with Prusha that they need to honor.

    Business Response

    Date: 12/30/2022

    Business Response /* (1000, 5, 2022/11/29) */
    Contact Name and Title: Jordan
    Contact Phone: ************
    We have been in contact multiple times with the manufacturer on the unit without a response back from them on how to proceed with any type of warranty repair required. The previous owner was also advised to add a secondary baseboard heat which was not completed on their end. Lorrie ********* has sent multiple texts and phone calls which I regrettably did not return. As of 12:15 pm on 11/29/2022 I have sent Lorrie ********* a text message trying to schedule us getting out to her house Friday December 2nd to begin the process of making the repairs required to remedy her situation.

Prusha & Sons Heating and Air is NOT a BBB Accredited Business.

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