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Business Profile

Fire and Water Damage Restoration

ProRestore DKI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Prorestore DKI was suggested by my insurance company and they were nice initially, but i had to clean up after them. There was additional damages that were created in the showers and a lot of debris was left for me to clean. They then had these large machines in every bathroom and the kitchen that likely rocketed the electric bill; understandably. The used hoses that drain the dehumidifiers were left in my kitchen sink and in one of the bathroom sinks making it impossible to utilize the faucets without these seemingly unsanitary hoses impeding. When they were done with the removal, i had discovered that, the larger fellow had damaged my step ladder, which was used by ***, causing it to malfunction when trying to lock into place.I told *****, the guy in charge, about how his employees had performed, he seemingly became upset and then unreliable. I had set up an arrangement with *** and the plumber to meet up at my home so they could complete a plan; *** never showed up and never called.Allegedly, After ***** had received the document that he had requested from me for payment from insurance, which stated that the work was complete, although it wasnt, he then became unreachable.AJ, who is in charge of fixing the damages caused by ***** and his crew, reached out to me and said that h*** be working with me now. He was rude and unprofessional and after not following through on sending an electrician on a Friday and not showing up, as scheduled the following Monday, i had regret ever hiring them. I have decided to go with another contractor for the repairs, which is inconvenient, to say the least. Theres a large cut-out in the ceilings and showers, and the flooring are missing in the kitchen and bathroom.I feel that i was kind and polite, but it didnt seem to matter, because their egos were damaged, seemingly. Im not certain how these guys received a good score with the BBB! Unless i was discriminated against. I would never recommend this company

ProRestore DKI is NOT a BBB Accredited Business.

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