Complaints

This profile includes complaints for Grinnell Mutual's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grinnell Mutual

  4215 Hwy 146 Grinnell, IA 50112-8161

• 

  Grinnell Mutual

  PO Box 790 Grinnell, IA 50112-0790

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024, I canceled my car insurance policy starting January 4, 2025. I have a cancelation notice and the paperwork as proof. On January 7, 2025, they took money from my account for a canceled policy. I contacted the agent that morning to advise him of this. He assured me they received the cancelation and that he would have them reverse the charges. It is now the 13th, and I have not seen anything for a refund. According to the agent as of this morning, it could take another 4-7 days. I would also like compensation from them for the time spent having to deal with this situation. I gave them ample time to get the cancelation and make the change in their system. I find this unacceptable business and then making me wait for a refund is also bad business.

  Business Response

  Date: 01/22/2025

  Hello,

  I have attached the letter for complaint ******** and all supporting documents.

  Please let me know if you need any additional information.

  Thank you!

   

  ******* **** - **************************** Supervisor

  ************************************************************************

  Phone: ************************

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance for my car back in February or March of 2023. The price was ****** per month and setup with autopay. In July my rate went up to ****** per month and the adjusted difference of $707.13 was automatically taken on July 17th. There was no notification or reasoning for the price change. No accidents, no tickets, no address changes or anything like that. I contacted my agent on August 4th (once I noticed the issue) to resolve this. The agent was supposed to turn off autopay, get a refund and then cancel the policy. Since then I've was charged again on August 21st for $******. I no longer own the vehicle, it was sold on August 8th. I want refunded the $707.13 from July 17th and the ****** from August 21st.

  Business Response

  Date: 09/06/2023

  At the time of new business application, *********************** was the only individual rated on the policy.  A driver discovery report was returned to Grinnell *********** showing two children of driving age also lived in the household.  We attempted to reach out on 4/6/23, 5/9/23 and 5/30/23 to determine if these youthful operators were insured elsewhere.  We did not receive any response to our requests so the 2 children were added as rated drivers to the policy.

  We will reach back out to the agent of record on the policy and attempt to rectify the situation moving forward.  We either require proof of other insurance that these individuals are rated elsewhere or the children will need to be excluded operators if the insured does not want to pay premium for them to be rated.  An exclusionary endorsement does require signature from the Named Insured as this is a reduction in coverage on the policy.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 21 -Paid bill - $370.90 for Coverage from January 22 to February 21 February 1 - ********** ($659.85/year)February 13 - Removed 2008 Dodge for $71.69 Credit (too small in my opinion) not sure where I actually received a credit. February 21 - Paid bill $370.90 for coverage on previous vehicles - not changed for van - for February 22 to March 21 March 20 - Policy Canceled no refund for the day before cancellation Was told new monthly rate would be $367 starting in March instead it was going to be $415! A000168703 This company cannot decide whether I owe them money or not and no one can explain to me how they are the only insurance company that provides coverage and then takes payment. I do not feel that I owe them anything and I should actually be credited. But at this point I am just fine with them leaving me alone all together!

  Business Response

  Date: 05/04/2023

  We regret their dissatisfaction with our process of sending a letter regarding the balance due on a canceled account.

   

  The balance of $230 was a result of earned, unpaid premium due non-pay cancellation. 

   

  Our records indicate the insured has contacted ** multiple times and was provided an explanation on the payment history of their account.  A detailed statement of account, illustrating the premium history, was also provided on April 10, 2023, followed by calls to agent and insured to review the information. 

   

  We are complying with insureds request to make no further contact or send further correspondence regarding the unpaid earned premium balance. 

   

   

  Thank you

  ***** *******   

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grinnell mutual ins has messed up my bill last 3 months they changed systems I thought I'd downloaded new one paid bill got conformation then got a letter ins.was canceled due to non payment called n they fixed it. Next month **** had charges for reinstatement called n they fixed that was told rates would go up next month. Said I had to ask my agent why .next month when I paid bill was told it was less. Questioned price n was told it was right..next bill had extra from month before that I'd been told I didn't owe. Finally changed ins. Canceled Grinnell. Got a bill for $216.67. Was told old system let you run In negative new system doesn't. Couldn't tell me how I was behind. I never missed a payment or was late paying .1st time I called was told my payment history was excellent. I feel like I'm being charged because I Canceled. Account number is **********

  Business Response

  Date: 01/20/2023

  See attached doc

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18708743
  
  I am rejecting this response because:I think the insurance company is In the wrong. I was never informed that I wasn't paying the entire bill  until i got rid of them then put a late charge on for something I was never billed. How is this even legal ? I know I  probably won't get my money back but I think their business practices need checked into and maybe save someone else from getting ripped off.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/08/2023

  See attached doc