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Business Profile

Lawn Care

C-E-S Lawn Care & Landscape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offered to mow the lawn for $35 for the first cut, and $25 for each additional cut. This was the agreement (evidence of the agreement in ******** messenger by their company page) and they mowed the lawn 6 times. After these 6 mows, they said they quoted us wrong and are now asking for $50 per cut for all past services and are trying to make us pay that amount for each previous mow (despite not telling us the new price until it was already mowed).We have paid $70 so far. This was supposed to cover the first cut ($35), the second cut ($25), plus we gave a $10 tip. With the remaining 4 cuts, the bill should be just an additional $100 (4 cuts at $25 a piece). They refuse to accept this amount and are demanding an additional $230. We have no problem paying the $100 we owe, but we shouldnt have to pay an unagreed amount. We would have never gotten the service at the amount they are now requesting. The company has done nothing to resolve the issue. They keep sending paper bills with the incorrect amount. We have tried communicating to resolve the issue, but they continue to ignore us and are now threatening by mail to send this so a collection service. All we want is a revised bill for the original agreed upon amount.

C-E-S Lawn Care & Landscape is NOT a BBB Accredited Business.

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