Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unprofessional business argued on the phone on whether there was a timer for the heater furnace blower on the inside they originally replaced the board for the heat pump the heat pump to this day and is why they we called them does not work right they replace the board they didn't properly troubleshoot they didn't try another one to cancel out the board problem instead they just say it's working properly because if it's not cold enough it's going to look like it's working fine that's the issues I was dealing with it was too warm sometimes when they came out so the way it was acting would only do it occasionally IEEE more or less looking like it was fine in their eyes which it wasn't still is not not the same place I was before they even touched it actually I'm down a coil they're going to try and blame that on me but the funny thing is never once did there any smoke odor that you would get with a burnout coil and I know what those smell like the last time they were here to service my place they close the vents turned up the timer to the furnace blower left the basement door bottom one open and the top one had snow on it and instead of the technician telling me to remove the snow he just open it and that made the door come off of my house on the outside I just want refunded for what I'm sending it's not accurate they are falsifying financial data too if they don't want to do this refund like I told her when I try to resolve it we can go legal too she has a felony alone for what she's done to me in records not to mention tax evasion etc etc just way way unprofessional like come on the last several reviews on ****** for all one star that goes back 5 years and the receptionist the daughter of the owner just my God absolutely awful I don't know many that like this one I contacted ****** and employee of theirs because I know them outside of him coming over here this is a small town I worked with his wife more than will fit call ********** for more

  Business Response

  Date: 09/26/2024

  Their issue in this complaint was completely unrelated to the original invoice that he addressed.  We had put a control board on his heat pump 2 years prior to this instance and allowed them to make interest free payments.  We credited off the rest of their existing bill and did not charge them anything for the saturday night after hours diagnostics in the middle of a blizzard.  We had found his issue and had the parts but he would not call us back until it was after hours and got irate when we tried to schedule it during business hours.  We had tried multiple times beginning of the following week during business hours and he contacted us friday at 5pm and wanted someone to fix it then.  When we said that we could the following Monday as it wasnt an emergency he got very verbally abusive and I had to get Law enforcement involved to stop the harassment. If you want more info you can contact the ************************* with all the issues they have had with him
  ****** Murphy 
  ******** Heating & Plumbing
  **************