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Business Profile

Granite

The Rock Shop Granite & Marble LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/2020 we entered a contract with Rock Shop Granite and Marble. Contract was for purchase, delivery, installation, tear out and disposal of old counter top. Down payment of $2,950 was given. 11/2020 quartz counter top was installed and final payment of $2,955.30 was given,.My wife, just out of hospital was dealing with long hauler covid issues so we didn't advise ******* (owner) of defects in the island quartz counter until 7/21/2021.8/2021 ******* and Midwest Specialty Products(distributor) inspected counter and acknowledged multiple defects in island counter..Distributor representative tries to remove marks by scrubbing with a cleaner. No positive results.For the nest several months ******* attempts to get manufacturer and distributor to cover all replacement costs for new counter. Manufacturer and Distributor decline all responsibility and blame customer (us) for all visible marks on counter. ******* refuses to honor contract of providing an acceptable product. Her posistion is "My company did not cause the marks so I am not going to absorb costs or replacement."

The Rock Shop Granite & Marble LLC is NOT a BBB Accredited Business.

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