Complaints
This profile includes complaints for Hudson Hardware Plumbing & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have the desire to resolve this very noisy Carrier central residential air conditioner system purchased thru Hudson Hardware, Plumbing and Heating. Compressor is defective.April 18, 2023, Payment check #**** $2289.87 April 20,2023 Scheduled Install.April 25,2023 Installed June 12, 2023, Final payment check #**** $2000.00. Notice excessive noise after final payment. First 3 weeks of *** was mild and air conditioning was not needed. My actions to resolve were several phone calls, written request and mailed videos. Calls made to resolve issue:June 26,2023, 2:24 pm June 27,2023 3:54 pm July 5,2023 9:22 am July 11, 2023, 1:54 pm July 18, 2023, 9:05 am
Business Response
Date: 08/23/2023
Have been in contact with with ******* trying to get him a new unit .Customer Answer
Date: 09/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The billing date of my service is 12/30/2022 the invoice is #*****. The original service call was for fixing an in-wall heating and cooling unit that had stopped working in an addition on my home. I also wanted to find out about the replacing the power vented water heater that no longer worked for the in-floor heating in this addition. The power vented water heater for the in-floor heat had not been working for 2 years. I was given a verbal quote from *********************** over the phone that it would be $400 to replace the control panel in the wall unit, $1000 to replace the entire unit, and $4000 to put in a new on-demand boiler for the in-floor heat, since a power vented water heater was no longer to code for in-floor heating. I assumed that I would be changed sales tax in addition to these quotes. When I got my bill from Hudson Hardware Plumbing & Heating for installing the new on-demand boiler for my in-floor heating it was for $4769.87 which includes labor, materials, and tax. This is $489.87 more than I had been quoted. I have tried to resolve this with **** and have met with him. The owner *********************** has not returned my calls when I asked to speak to him about my bill. Since I didnt get the quote in writing (I will never do that again!), I have nothing to back up my claim and they have refused to bill me ******* which I believe the bill should be and have thus just now paid this bill for $4769.87. Please note that on the invoice there is a mistake of an additional $333.89 in sales tax which was removed when I originally called to dispute this bill.Business Response
Date: 01/31/2023
Problem has been resolvedCustomer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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